Experience

Ignite Inc Powered by Stream Energy

• Oil and Gas
• 1 - 100 Employee

• Independent Director

  • Mar 2006 - Present

  Dallas, Texas Ignite/ Self Employed Energy Business My self employed energy sales business where I seek after potential customers to become my energy customer by switching their electric service provider, or become and Ignite Associate themselves and turn energy into income.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Revenue Management

  • Apr 2001 - Nov 2011

  Fort Worth, Texas Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and respond with best solution. Interface daily with internal partners in At&t, sales/service, technical support, fraud, and bankruptcy.



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Claims Specialist/Customer Support Representative

  • Jan 1999 - Mar 2001

  United States Processed medical claims. Handled customer inquiries regarding submitted claims. Worked to resolve complex issues with claims and provide resolution. Problem solving with customers via phone concerning claim processing and payments.



Texas Department of Health and Human Services

• Texas Works Advisor

  • Mar 1993 - Oct 1998

  United States Accurately determines eligibility for TANF, Food Stamps and/or Medicaid Programs. Work involved interviewing clients, documenting information gathered, determining benefits, verifying case data, explaining program benefits and requirements. Reviews eligibility for clients for ongoing benefit services.