Experience

Custom World Fitted Furniture

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Designer & Marketing Consultant

  • Jun 2015 - Present



Hulsta London

• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Sales Design Consultant

  • Sep 2013 - May 2015



Go Modern, Kings Rd, London

• Sales & Design Consultant

  • Aug 2012 - Sep 2013



Helen Reed Designs

• Chiswck

• Interior Design Assistant (part time)

  • Apr 2012 - Jul 2012

  Key Achievements Chosen to oversee a large refurbishment project due to strong organisational skills. Strong visual presentation skills, seen as a key contributor to design ideas and presenting to the client. Enhanced knowledge of high-end products, furniture manufacturers, fabrics and wallpapers. Understanding of costs and producing quotes for clients, including negotiating and agreeing a way forward. Key team player and receive positive feedback from the Managing Director of the Company (Helen Reed). Duties Agree designs with clients when attending consultations. Produce presentations and visuals using design software. Research using the internet to source and order products. Liaise with suppliers to ensure orders are placed and delivered within timescales. Recording the clients order and making changes when required. Use problem solving skills to contribute to efficient issue resolution. Coordinating with the Lead Designer to ensure tasks are tracked and completed. Drawing designs using AutoCAD, including bespoke furniture. Understand costs for producing quotes and negotiate where possible. Maintain client documentation and keep them informed of updates either to sample requests, orders or their design projects. Show less



ELEXON Ltd, London

• Customer Support Manager

  • Jun 2003 - Dec 2011

  Key Achievements Progressed to Customer Support Team Manager leading a team of six. Led on the roll-out of the Institute of Customer Service (ICS) Awards, gaining executive buy-in. Asked to represent the customer's viewpoint for projects including the implementation of the Customer Relationship Management (CRM) system. Known for thinking creatively to find solutions in a typically technical and process-driven environment. Open and honest relationships with challenging customers resulting in effective and efficient issue resolution often exceeding expectations. Able to balance the needs of the organisation against the needs of the customer especially when presenting to committee members, in order to achieve the right decision. Communicating to all levels internally and externally. Asked to chair industry forums and customer meetings on a regular basis due to strong communication skills. Duties As an Account Manager for 30+ companies understand, respond and resolve technical customer queries relating to any area of ELEXON's operations. As a Team Manager and service owner, responsible for 250+ customer relationships. Oversee all processes within the team to ensure service levels and obligations are being met. Organise and chair customer and industry meetings, take minutes and ensure actions are complete. Record and document queries using the necessary systems and processes. Advocate of customer service, provided guidance to other teams and peers. Improve business processes to increase efficiency through creative thinking. Coach and mentor new members of the team to ensure team objectives are clear and understood. Report to the Senior Managers on the performance of the team and any customer Show less



British Energy

• Utilities
• 100 - 200 Employee

• Compliance Manager

  • Jun 2001 - Jun 2003

  Selected to work on a business improvement project testing a new software system to demonstrate compliance with industry standards. Managed and maintained a good working relationship with the governing bodies and carried out research into the Market to ensure British Energy had the training and skills required to operate in this new industry sector. Selected to work on a business improvement project testing a new software system to demonstrate compliance with industry standards. Managed and maintained a good working relationship with the governing bodies and carried out research into the Market to ensure British Energy had the training and skills required to operate in this new industry sector.