charlotte cook
QAPI Manager at Silverado Hospice- Claim this Profile
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Bio
Experience
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Silverado Hospice
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Hospitals and Health Care
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1 - 100 Employee
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QAPI Manager
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Aug 2017 - Present
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Director of Nursing Operations & Nursing Quality
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Aug 2016 - 2017
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Patient Safety Officer / Quality Management Grievance Coordinator
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Mar 2014 - Aug 2016
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Kindred
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United States
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Hospitals and Health Care
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700 & Above Employee
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Director of Nursing Services
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Apr 2010 - Jan 2013
Managed delivery of patient care services in a 109 bed long term acute care facility. Departments included 16 bed ICU, medical surgical, telemetry, and wound care. Responsible for ensuring compliance with regulatory requirements and practice standards. Developed annual nursing department budgets and provided ongoing monitoring of financial performance. Experienced in staffing, scheduling, and payroll. Involved in performance improvement initiatives including wound and restraint… Show more Managed delivery of patient care services in a 109 bed long term acute care facility. Departments included 16 bed ICU, medical surgical, telemetry, and wound care. Responsible for ensuring compliance with regulatory requirements and practice standards. Developed annual nursing department budgets and provided ongoing monitoring of financial performance. Experienced in staffing, scheduling, and payroll. Involved in performance improvement initiatives including wound and restraint reduction, patient and family satisfaction, hospital flow, evidence based practice and documentation monitoring. Skilled in communications with physicians, staff, patients, and family members. Show less Managed delivery of patient care services in a 109 bed long term acute care facility. Departments included 16 bed ICU, medical surgical, telemetry, and wound care. Responsible for ensuring compliance with regulatory requirements and practice standards. Developed annual nursing department budgets and provided ongoing monitoring of financial performance. Experienced in staffing, scheduling, and payroll. Involved in performance improvement initiatives including wound and restraint… Show more Managed delivery of patient care services in a 109 bed long term acute care facility. Departments included 16 bed ICU, medical surgical, telemetry, and wound care. Responsible for ensuring compliance with regulatory requirements and practice standards. Developed annual nursing department budgets and provided ongoing monitoring of financial performance. Experienced in staffing, scheduling, and payroll. Involved in performance improvement initiatives including wound and restraint reduction, patient and family satisfaction, hospital flow, evidence based practice and documentation monitoring. Skilled in communications with physicians, staff, patients, and family members. Show less
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Kaiser Permanente
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Bellflower, California
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Clinical Director
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Dec 1990 - Jan 2010
Managed delivery of nursing service and patient care for Med/Surg, Hemodialysis, and Telemetry. Established and implemented patient care service standards. Developed, implemented, and monitored policies and procedures. Responsible for ensuring compliance with regulatory standards. Accountable for an environment of safety for patients and staff. Developed annual payroll and non-payroll budget. Monitored financial performance and developed strategies to reduce cost. Responsible for… Show more Managed delivery of nursing service and patient care for Med/Surg, Hemodialysis, and Telemetry. Established and implemented patient care service standards. Developed, implemented, and monitored policies and procedures. Responsible for ensuring compliance with regulatory standards. Accountable for an environment of safety for patients and staff. Developed annual payroll and non-payroll budget. Monitored financial performance and developed strategies to reduce cost. Responsible for hiring, performance evaluations, and corrective action of staff in a labor management partnership. Managed centralized staffing and payroll department. Project management experience includes travel nurses, patient acuity, and electronic medical record. Experienced with opening a new hospital. Departments managed received Nursing Excellence Award, decreased Hospital Acquired Pressure Ulcers to less than one percent, and received Most Improved Unit Based Team Patient Satisfaction Award reaching the 90th percentile. Show less Managed delivery of nursing service and patient care for Med/Surg, Hemodialysis, and Telemetry. Established and implemented patient care service standards. Developed, implemented, and monitored policies and procedures. Responsible for ensuring compliance with regulatory standards. Accountable for an environment of safety for patients and staff. Developed annual payroll and non-payroll budget. Monitored financial performance and developed strategies to reduce cost. Responsible for… Show more Managed delivery of nursing service and patient care for Med/Surg, Hemodialysis, and Telemetry. Established and implemented patient care service standards. Developed, implemented, and monitored policies and procedures. Responsible for ensuring compliance with regulatory standards. Accountable for an environment of safety for patients and staff. Developed annual payroll and non-payroll budget. Monitored financial performance and developed strategies to reduce cost. Responsible for hiring, performance evaluations, and corrective action of staff in a labor management partnership. Managed centralized staffing and payroll department. Project management experience includes travel nurses, patient acuity, and electronic medical record. Experienced with opening a new hospital. Departments managed received Nursing Excellence Award, decreased Hospital Acquired Pressure Ulcers to less than one percent, and received Most Improved Unit Based Team Patient Satisfaction Award reaching the 90th percentile. Show less
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Providence - An Engineering and Environmental Consulting Firm
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United States
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Environmental Services
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700 & Above Employee
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Nurse Manager
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Dec 1987 - 1990
Nurse Manager for a 24 bed general Pediatric ward. Responsibilities included regulatory compliance, fiscal management, human resource management and staff development. Opened a six bed Pediatric Intensive Care Unit in conjunction with Children’s Hospital of Orange County. Opened a Pediatric After Hours Clinic. Developed a professional Career Ladder for Registered Nurses. Nurse Manager for a 24 bed general Pediatric ward. Responsibilities included regulatory compliance, fiscal management, human resource management and staff development. Opened a six bed Pediatric Intensive Care Unit in conjunction with Children’s Hospital of Orange County. Opened a Pediatric After Hours Clinic. Developed a professional Career Ladder for Registered Nurses.
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UCIMC
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Orange California
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Assistant Nurse Manager
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1979 - 1987
Charge Nurse duties for Pediatric ICU, Pediatric Medical, and Pediatric Surgical Units. Shift responsibility for coordination of patient care utilizing a team leading model. Responsibilities included direct patient care, staff evaluations, scheduling, and payroll Charge Nurse duties for Pediatric ICU, Pediatric Medical, and Pediatric Surgical Units. Shift responsibility for coordination of patient care utilizing a team leading model. Responsibilities included direct patient care, staff evaluations, scheduling, and payroll
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Education
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University of Phoenix
BSN -
Golden West College
ADN