Charlotte Cheng

Reporter at Sing Tao Media Group Canada
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Contact Information
us****@****om
(386) 825-5501
Location
Markham, Ontario, Canada, CA
Languages
  • Mandarin Full professional proficiency
  • English Full professional proficiency
  • Cantonese Native or bilingual proficiency

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Credentials

  • Putonghua Proficiency Test （Grade B Level 2）
    The State Language and Writing Commission
    Mar, 2013
    - Nov, 2024

Experience

  • Sing Tao Media Group Canada
    • Canada
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Reporter
      • Jan 2023 - Present

      ➢Cover news story ➢Produce and edit lifestyle soft news ➢Prepare and update latest news stories of Canada, Hong Kong and Worldwide news ➢Work with and support other reporters in breaking news ➢Cover news story ➢Produce and edit lifestyle soft news ➢Prepare and update latest news stories of Canada, Hong Kong and Worldwide news ➢Work with and support other reporters in breaking news

  • MATCHES
    • United Kingdom
    • Retail
    • 500 - 600 Employee
    • Customer Care Specialist
      • Jun 2022 - Sep 2022

      Improving customer experience by replying email Bilingual customer support with fluent English, Cantonese and Mandarin Time management and positive attitude when solve customer needs Handling inquires between carriers and clients Improving customer experience by replying email Bilingual customer support with fluent English, Cantonese and Mandarin Time management and positive attitude when solve customer needs Handling inquires between carriers and clients

  • AmazingTalker
    • Taiwan
    • Technology, Information and Internet
    • 400 - 500 Employee
    • Private Tutor
      • Jan 2021 - May 2022

      Chinese academy tutorial class via zoom Marketing and customer service skills by managing personal profile Chinese academy tutorial class via zoom Marketing and customer service skills by managing personal profile

  • DCL Communication Limited
    • 1 - 100 Employee
    • Marketing Executive
      • Apr 2020 - Nov 2020

      Specialized in IT service room infrastructure designConduct lead generation for business opportunitiesProviding suggestions to existing accounts for server room improvementPreparing marketing materials and quotations to customersFile management and other administrative works

    • Account Executive
      • Nov 2019 - Apr 2020

  • Inmediahk
    • Hong Kong
    • Contributing reporter
      • Mar 2015 - Aug 2019

      ➢ Write news articles ➢Interview with different stakeholders ➢Assist editor with proofreading ➢Live news and breaking news ➢ Write news articles ➢Interview with different stakeholders ➢Assist editor with proofreading ➢Live news and breaking news

  • DimBuy.com Company Limited
    • Hong Kong
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Service Specialist
      • Nov 2018 - May 2019

      Protecting company’s reputation by handling complaints Responds multiples of livechats in limited time Handling inquires between carriers and clients Protecting company’s reputation by handling complaints Responds multiples of livechats in limited time Handling inquires between carriers and clients

  • Lalamove
    • Hong Kong
    • Software Development
    • 700 & Above Employee
    • Customer Service Sales Assistant
      • Mar 2018 - Nov 2018

      Protecting company’s reputation by handling complaints between drivers and clients Respond to phone inquiries in fast- paced environment Building drivers’ loyalty by conducting phone surveys Protecting company’s reputation by handling complaints between drivers and clients Respond to phone inquiries in fast- paced environment Building drivers’ loyalty by conducting phone surveys

  • Cloud Connect Technology
    • Media Marketing Intern
      • Jun 2018 - Aug 2018

      ➢ Manage social media page and write articles ➢ Build up good relationship between clients and business partners ➢ Assist on the advertisement proposal preparation and events ➢ Sort and file accounting documents ➢ Manage social media page and write articles ➢ Build up good relationship between clients and business partners ➢ Assist on the advertisement proposal preparation and events ➢ Sort and file accounting documents

Education

  • Hong Kong Shue Yan University
    Bachelor's degree, Journalism and Communication
    2015 - 2019

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