Charlotte Littley
Product Researcher at Cognassist- Claim this Profile
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French -
Topline Score
Bio
Dennis Flood
I recommend Charlotte as a skilled and diversely talented User Researcher. Charlotte was never one to sit and wait for opportunities to come to her - she was proactive in collaborating with teams to identify how research could help them better understand and solve their challenges. Her product management background helped her to understand how to best articulate findings in a way that was actionable. Charlotte was comfortable mixing research methods which was helpful for capturing insights that an interview or survey may have missed. When needed, she was ready to step in to facilitate workshops and run design sprints. Charlotte is a fun, talented and motivated person that will immediately make a positive impact, and make you wonder how you ever got by without her.
🐶 Thom Warren
I am extremely grateful for the opportunity to have worked closely with Charlotte during our time together at tails.com. It was a pleasure to witness her growth from an exceptional Product Manager to the founder of the User Research function. Her determination and strong work ethic were truly impressive. Not only did Charlotte play a crucial role in providing context and driving discussions in various strategic areas at tails.com as part of the Product team, but she also consistently demonstrated the value of incorporating User Research across different aspects of the business. The valuable insights she uncovered about the lives of pet owners continue to have a lasting impact. Charlotte possesses qualities that make her an asset to any team she joins. She is kind, empathetic, an exceptional facilitator and interviewer, and a compelling storyteller. I have no doubt that she will make a significant contribution wherever she decides to dedicate her skills and efforts next.
Dennis Flood
I recommend Charlotte as a skilled and diversely talented User Researcher. Charlotte was never one to sit and wait for opportunities to come to her - she was proactive in collaborating with teams to identify how research could help them better understand and solve their challenges. Her product management background helped her to understand how to best articulate findings in a way that was actionable. Charlotte was comfortable mixing research methods which was helpful for capturing insights that an interview or survey may have missed. When needed, she was ready to step in to facilitate workshops and run design sprints. Charlotte is a fun, talented and motivated person that will immediately make a positive impact, and make you wonder how you ever got by without her.
🐶 Thom Warren
I am extremely grateful for the opportunity to have worked closely with Charlotte during our time together at tails.com. It was a pleasure to witness her growth from an exceptional Product Manager to the founder of the User Research function. Her determination and strong work ethic were truly impressive. Not only did Charlotte play a crucial role in providing context and driving discussions in various strategic areas at tails.com as part of the Product team, but she also consistently demonstrated the value of incorporating User Research across different aspects of the business. The valuable insights she uncovered about the lives of pet owners continue to have a lasting impact. Charlotte possesses qualities that make her an asset to any team she joins. She is kind, empathetic, an exceptional facilitator and interviewer, and a compelling storyteller. I have no doubt that she will make a significant contribution wherever she decides to dedicate her skills and efforts next.
Dennis Flood
I recommend Charlotte as a skilled and diversely talented User Researcher. Charlotte was never one to sit and wait for opportunities to come to her - she was proactive in collaborating with teams to identify how research could help them better understand and solve their challenges. Her product management background helped her to understand how to best articulate findings in a way that was actionable. Charlotte was comfortable mixing research methods which was helpful for capturing insights that an interview or survey may have missed. When needed, she was ready to step in to facilitate workshops and run design sprints. Charlotte is a fun, talented and motivated person that will immediately make a positive impact, and make you wonder how you ever got by without her.
🐶 Thom Warren
I am extremely grateful for the opportunity to have worked closely with Charlotte during our time together at tails.com. It was a pleasure to witness her growth from an exceptional Product Manager to the founder of the User Research function. Her determination and strong work ethic were truly impressive. Not only did Charlotte play a crucial role in providing context and driving discussions in various strategic areas at tails.com as part of the Product team, but she also consistently demonstrated the value of incorporating User Research across different aspects of the business. The valuable insights she uncovered about the lives of pet owners continue to have a lasting impact. Charlotte possesses qualities that make her an asset to any team she joins. She is kind, empathetic, an exceptional facilitator and interviewer, and a compelling storyteller. I have no doubt that she will make a significant contribution wherever she decides to dedicate her skills and efforts next.
Dennis Flood
I recommend Charlotte as a skilled and diversely talented User Researcher. Charlotte was never one to sit and wait for opportunities to come to her - she was proactive in collaborating with teams to identify how research could help them better understand and solve their challenges. Her product management background helped her to understand how to best articulate findings in a way that was actionable. Charlotte was comfortable mixing research methods which was helpful for capturing insights that an interview or survey may have missed. When needed, she was ready to step in to facilitate workshops and run design sprints. Charlotte is a fun, talented and motivated person that will immediately make a positive impact, and make you wonder how you ever got by without her.
🐶 Thom Warren
I am extremely grateful for the opportunity to have worked closely with Charlotte during our time together at tails.com. It was a pleasure to witness her growth from an exceptional Product Manager to the founder of the User Research function. Her determination and strong work ethic were truly impressive. Not only did Charlotte play a crucial role in providing context and driving discussions in various strategic areas at tails.com as part of the Product team, but she also consistently demonstrated the value of incorporating User Research across different aspects of the business. The valuable insights she uncovered about the lives of pet owners continue to have a lasting impact. Charlotte possesses qualities that make her an asset to any team she joins. She is kind, empathetic, an exceptional facilitator and interviewer, and a compelling storyteller. I have no doubt that she will make a significant contribution wherever she decides to dedicate her skills and efforts next.
Credentials
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Inbound Certification
HubSpotAug, 2014- Nov, 2024
Experience
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Cognassist
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Product Researcher
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Sep 2023 - Present
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OVO
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United Kingdom
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Utilities
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700 & Above Employee
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User Researcher
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Feb 2023 - Sep 2023
Leading on research on our Zero Carbon Living area. Researching new and developing propositions to learn how we best support customers with a variety of decarbonisation activities Leading on research on our Zero Carbon Living area. Researching new and developing propositions to learn how we best support customers with a variety of decarbonisation activities
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Torchbox
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United Kingdom
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Internet Publishing
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1 - 100 Employee
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User Researcher
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Jul 2022 - Feb 2023
- Working directly with clients across different non-profits designing, delivering & analysing research, including: - A 6-week diary study exploring bereavement & analysing how current features factor into users' daily management of grief - Discovery to establish what a federated mental health charity needs in an intranet to work more efficiently as a network - Working directly with clients across different non-profits designing, delivering & analysing research, including: - A 6-week diary study exploring bereavement & analysing how current features factor into users' daily management of grief - Discovery to establish what a federated mental health charity needs in an intranet to work more efficiently as a network
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tails.com
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United Kingdom
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Manufacturing
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200 - 300 Employee
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User Researcher
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Nov 2018 - Jun 2022
- Founding the User Research function at tails.com- End-to-end strategy, design, facilitation, analysis & presentation of qualitative research, as part of a team of researcher- Democratising research through design and delivery of research best practice training, including the creation of our 'Ultimate Research Methods' guide- Introducing e-comm-style shopping into subscription sign up, increasing penetration of treats by 18 ppt- Harnessing tailored messaging, resulting in 42% uplift in sign-ups- Conducting the primary research for our first in-store retail product, exploring omnichannel journeys and how we bring retail customers to our website Show less
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Digital Product Manager
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Oct 2017 - Nov 2018
- Championing our customers in the retention space within a small team of Product Managers- Leading the successful delivery of our first international expansion (France)- Reimagining how we sold one of our (now) core products- Establishing our user testing and research practice within the Product Management team
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Secret Escapes
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United Kingdom
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Travel Arrangements
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300 - 400 Employee
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Product Manager
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May 2017 - Oct 2017
- Heading up our BAU squad working in an agile team with one UI designer and four engineers - Levelling up our informational UI to enable customers to make decisions faster - Introducing our first £0 deposit function, to our German site - Heading up our BAU squad working in an agile team with one UI designer and four engineers - Levelling up our informational UI to enable customers to make decisions faster - Introducing our first £0 deposit function, to our German site
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Love Home Swap
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United States
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Travel Arrangements
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1 - 100 Employee
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Jr Product Manager
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Jan 2016 - May 2017
- Lead product manager in a scaling start-up I worked on projects including completely redesigning our homepage, as part of a total rebrand; innovating our site search functionality; and introducing an industry-first insurance product to our site
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Marketing & PR executive
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Feb 2015 - Jan 2016
- Managing all social media channels (including Facebook, Pinterest, Instagram, Twitter and YouTube) - Overseeing and executing social media strategy - Writing and curating the company blog- Liaising across our three key regions (UK, US and Australia) on PR requests and strategy- Compiling the weekly newsletters, landing pages and high-profile presentations given by our CEO.
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Articulate Marketing
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United Kingdom
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Marketing Services
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1 - 100 Employee
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Junior Copywriter
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Jul 2014 - Jan 2015
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Cabin Crew
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Nov 2012 - Apr 2014
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Education
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2008 - 2012
University of Birmingham
BA (Hons), European Culture, Society, Communication and French Studies -
2016 - 2016
General Assembly
Product management
Community
