Experience

Australian Energy Market Commission (AEMC)

• Australia
• Public Policy Offices
• 1 - 100 Employee

• Team Administrator

  • Jul 2022 - Present

  Administrative support to Executive General Manager and their team to contribute to the smooth functioning and effectiveness of team priorities.

• Team Administrator

  • Jul 2022 - Present

  Administrative support to Executive General Manager and their team to contribute to the smooth functioning and effectiveness of team priorities.



Rawson Group

• Australia
• Construction
• 100 - 200 Employee

• Learning and Development Coordinator

  • Feb 2021 - Jul 2022

  Key responsibilities: • Responsible for coordinating and managing all training programs across the organisation - effectively administering, tracking and reporting. • In conjunction with HR and managers, conduct training needs analysis. Coordinate enrolments for externally facilitated training programs for the career development for individuals. • End-to-end event management of all training programs, including face-to-face, live online and self paced learning for all employees: - Providing invites and monitoring enrolments. - Creating required online links or booking appropriate training rooms. Confirming set up requirements with the facilitator, arranging catering and IT requirements prior to sessions. - Managing & distributing training documentation. - Providing follow up information, feedback forms and ongoing learning activities where required. • Research and source requested external training content and programs, including compliance training for required teams. • Building and maintaining relationships with external training providers and internal stakeholders to produce new training content. • Managing and maintaining the online Learning Management System (LMS) and working closely with the platform provider, LearnUpon: - New course creation, including assisting with course content. E.g.: Course structure, creating how-to-guides, video creation and editing. - Ensure all existing training material is kept up to date and users are notified. - Uploading new starters into the platform and enrolled into the appropriate onboarding courses. • Assisting the HR team with administrative tasks while maintaining confidentiality: - Providing onboarding information to new starters and uploading into HR systems. - Maintaining the company org chart and working closely with HR and managers to ensure changes are captured. - Uploading content onto the Company’s intranet. - Monitoring shared inbox. Show less



Euromoney Institutional Investor

• United Kingdom
• Information Services
• 400 - 500 Employee

• Training Administrator

  • Jan 2019 - Oct 2020

  Key responsibilities: • Full end to end event management of new HR led training programs across the organisation globally. • Responsible for all coordination aspects of training sessions, including scheduling internal and external facilitators, sourcing and booking appropriate venues, arranging required equipment, organising printed materials and assisting with the session setup or liaising with the local team members to assist where possible. • Provide attendees with all required pre-work, session information and follow up communications. • Works closely with the Heads of HR and business managers across all divisions/functions in the business to ensure required employees attend appropriate training programs. • To provide a high level of customer service regarding training queries via phone, MS Teams and multiple email inboxes in a prompt and efficient manner. • Coordinating global travel logistics for facilitators. • Ensure accurate budgets are kept for all training programs and provide updated progress reports for each program. Also ensuring that business managers across all divisions/functions are aware of required budget. • Responsible for processing HR related purchase orders and invoices using NetSuite system. • Creation of new internal training videos for online learning, liaise with key stakeholders to adapt current face to face workbook material into video content. • Created and continually update multiple internal intranet pages for specific training programs. • Assisted with the organisation of the annual Global Senior Management conference, including sourcing venues, liaising with multiple suppliers and assisting throughout the event. • Working closely with the Communications Manager to promptly create multiple intranet pages on HR specific information regarding the effects of COVID-19 to employees globally. Show less



Reckon

• Australia
• Software Development
• 100 - 200 Employee

• Nation Training Administrator

  • Feb 2016 - May 2018

  Key Responsibilities:• Effective communicator through multiple channels to advise on options for training delivery• Learning Management System (LMS) Administrator – further details below• Liaising with external educators across Australia to coordinate the delivery of training on Reckon products • Full end to end event management for face to face training, workshops and seminars. This includes coordination of appropriate venues and presenters, regularly monitoring registrations and enquiries, organisation of training materials, assisting presenters with logistical needs and ad hoc tasks as they arise to ensure smooth facilitation of the events• Manual generation of invoices and processing payments via Stripe, our online payment system • Organised and facilitated live webinars for our client base to build on product knowledge and professional growth. Coordination of both external and internal presenters • Regularly updating content for multiple training web pages using the website management system, Unbounce• Maintaining adequate levels of promotional and training materials• Collaboration with the Marketing Team to promote upcoming training events via our monthly newsletter for our client baseLMS Administrator:• LMS Implementation champion – Key contact to manage relationship between GO1 and Reckon• Managing and maintaining 5 separate portals for both external clients and internal staff across Australia, New Zealand and UK• Liaising with key stakeholders including product owners, training specialists, HR and marketing to develop and add new content, as well as ensuring existing content remains relevant • Key contact for customer queries around administration and user experience, including such tasks as portal registration, course enrollments and troubleshooting issues • Collaborating with the external LMS provider, GO1, to facilitate required system updates to the portals and any ongoing maintenance to ensure it remains user-friendly and functional Show less

• Business Operations Assistant

  • Jul 2011 - Feb 2016

  Key Responsibilities:• Liaising directly with clients via multiple communication channels, i.e. phone, email, portal logging system• Managing appointments for up to 16 consulting team members across Australia and New Zealand • Processing existing and new clients sales orders client database • Generating monthly support maintenance invoices from internal practice management software for over 500 clients • Management and updating of consulting calls within the client portal logging system• Creating and maintaining client files both hard and electronic copies• Updating client information within the client database • Assisting the marketing department with electronic campaigns through extracting appropriate client lists from the internal database, monitoring registrations and responses• Management of third party software licensing • Assisting both the consulting manager and client services manager with monthly job status reports Achievements:• Employee of the Year 2011• Administration Team Member of the Year 2011 Show less

• Receptionist

  • Aug 2010 - Jul 2011

  Key Responsibilities:• Booking travel arrangements for all staff• Managing meeting room bookings • Switchboard - Answering and directing all incoming calls• Management of first level support calls within a logging system• Regular updating of client information within the client database • Creating and maintaining both electronic and hard copy client files • Monitoring and ordering office supplies• Arranging international and domestic couriers• Arranging Invoice/statement mail outs • Upkeep of reception, meeting rooms and kitchen• Assisting the marketing department in preparing for events • Ad hoc office management duties Show less



Bruttour International Pty Ltd

• Hornsby

• Office Assistant

  • Feb 2007 - Jul 2010

  Key Responsibilities: • Effective communication with multiple departments to gauge any office related needs which enabled them to remain focused on achieving their key responsibilities • Coordinated travel arrangements for the key staff members • Maintained client database • Independently completed all office duties to ensure smooth operation of day-to-day business • Ordering of the respective components as needed or requested by the production and/ or sales teams with multiple suppliers • Planning and coordination of multi-day training and informational events that were held in the offices for potential and current customers • Maintained and updated training manuals that were distributed to the various departments and used as references for all support staff • Packing and coordinating the shipment of equipment via international and domestic couriers • Electronic production work including soldering of electronic circuit boards, assembly and testing of new and repaired equipment, • In-depth trouble shooting of possible faults of returned products Show less