Charlie Smith

Vice President of Operations at Storage Commander Software LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Temecula, California, United States, US

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5.0

/5.0
/ Based on 2 ratings
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Toms Juhnevics

I have worked with Charlie in two separate stints, first at Courtyard by Marriott and second at Hotel Z in San Diego. I consider both experiences as some of the most productive and evolutionary times of my professional career. It is mainly because of Charlie’s leadership, support and guidance that I can say that. Charlie possesses a great wealth of knowledge, experience and intelligence that helps him excel at driving operational and financial success. But more importantly, Charlie’s ability to inspire, motivate and encourage his peers and employees is what truly sets him apart as a great leader. He empowers every individual on his team and sets them up for success. Charlie takes time to share his knowledge and works hard to help his peers reach their potential. Charlie is one of a kind and I’m thankful to have had the opportunity to work with him.

LinkedIn User

Best General Manager I have had the privilege of working for and with . He supported every team member within our hotel and helped anyway he could to make sure each of us were successful . Would work for him again in a heartbeat. Any hotel would be lucky to have Charlie!

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Vice President of Operations
      • Apr 2019 - Present

    • United States
    • Hospitality
    • 1 - 100 Employee
    • General Manager
      • 2018 - 2019

      As the GM, I helped the ownership group to build and open the new Origin Hotel at Red Rocks, including building teams, creating best practices, marketing, branding, and holding full financial responsibility for all hotel operations. One of my top initiatives was to create unique and positive experiences for our customers which required training staff, managing performance, and always exceeding expectations. As the GM, I helped the ownership group to build and open the new Origin Hotel at Red Rocks, including building teams, creating best practices, marketing, branding, and holding full financial responsibility for all hotel operations. One of my top initiatives was to create unique and positive experiences for our customers which required training staff, managing performance, and always exceeding expectations.

  • Hotel Z
    • San Diego, CA
    • General Manager
      • 2015 - 2018

      Leading the opening of the boutique hotel, I oversaw all of the operations, staff recruitment, training, and most importantly, customer experience. We were successfully in building and marketing the brand to have it become ranked as one of the top ten hotels in San Diego by Trip Advisor. Leading the opening of the boutique hotel, I oversaw all of the operations, staff recruitment, training, and most importantly, customer experience. We were successfully in building and marketing the brand to have it become ranked as one of the top ten hotels in San Diego by Trip Advisor.

    • Hospitality
    • 700 & Above Employee
    • General Manager
      • 2011 - 2015

      I separately oversaw two hotels within the Courtyard brand. I started with a 149-room $8M location and was promoted to a 317-room $18M location. In each, I oversaw all operations, staff recruitment and training, P&L and other financial responsibilities. One of my greatest accomplishments while I was with the Courtyard brand was focusing on our customer service through training, setting performance expectations, and holding all staff accountable. By doing this, we increase our scores by 7.9%. Show less

    • Hospitality
    • 700 & Above Employee
    • Assistant General Manager
      • 2002 - 2011

      During my time at Residence Inn, I was promoted through multiple roles, at multiple hotels, starting off as a Front Desk Agent to a Guest Service Manager and eventually into an Assistant GM role where I helped oversee all staff, operations, and finances, and accounting of the hotel. Due to our leadership, we were able to received unprecedented employee engagement scores of over 95% during our first two years of opening. During my time at Residence Inn, I was promoted through multiple roles, at multiple hotels, starting off as a Front Desk Agent to a Guest Service Manager and eventually into an Assistant GM role where I helped oversee all staff, operations, and finances, and accounting of the hotel. Due to our leadership, we were able to received unprecedented employee engagement scores of over 95% during our first two years of opening.

Education

  • California State University, Fullerton
    Bachelor of Arts - BA

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