Sales, Operations and Marketing Manager

• Mar 2022 - Present

Sales & Marketing Manager

• Sep 2019 - Mar 2022

In-gage is a native Salesforce application, which measures and improves customer service by changing the behaviours of front line staff, with AI assisting and streamlining the process.Intelligent Customer Feedback - Surveying of customers across all Salesforce-linked channels with real-time NPS/Loyalty data- Automatic feedback categorisationAutomatic Case Categorisation & Service Efficiency Tracking- Track service case efficiency to highlight areas for improvement with individual training and process improvements to improve efficiency - Get cases to the right team immediately with our automatic case categorisation and routingAI-Assisted Quality Auditing - Auditing inside of Salesforce for quick turnaround times and compliance risk mitigation - Our automatic Quality audits score all interactions based on the sentiment of the customer and agentEmployee Engagement & Targeted Development - Understand employee engagement and how to drive it for improved performance/productivity- Real-time coaching forms to give managers insight into employee performance and reducing time spent searching for data

Business Development Manager

• Jan 2017 - Aug 2019

Event Manager

• Jun 2014 - Present

An annual extreme sports event, which raises funds for CALM to help prevent male suicide. I handle all aspects of the event including licensing, sponsorship, marketing, set up and event management on the day. An annual extreme sports event, which raises funds for CALM to help prevent male suicide. I handle all aspects of the event including licensing, sponsorship, marketing, set up and event management on the day.

Enterprise Business Representative

• Mar 2016 - Dec 2016

Working in alignment with Account Executives on outbound prospecting strategies ranging from SMB to Enterprise opportunities across the Financial, Travel & Leisure, Business Services, and Hi-tech industries. Measured on meetings booked and pipeline entered on a monthly basis.

Sales Representative

• Nov 2015 - Mar 2016

Events Team

• Sep 2014 - May 2015

Working in a team on behalf of ACM, attending open days, industry events, careers conventions and festivals up and down the country. Requires a knowledge of all ACM courses and pitching this to prospective students, to promote ACM as a potential place of study. Working in a team on behalf of ACM, attending open days, industry events, careers conventions and festivals up and down the country. Requires a knowledge of all ACM courses and pitching this to prospective students, to promote ACM as a potential place of study.