Experience

Me Learning Ltd

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Head of Digital Innovation

  • Feb 2022 - Present

  Supporting growth by enhancing, optimising and differentiating products and services through technology, creativity and collaboration. Supporting growth by enhancing, optimising and differentiating products and services through technology, creativity and collaboration.



StratumFive Ltd

• United Kingdom
• Maritime Transportation
• 1 - 100 Employee

• UX/UI Designer

  • Mar 2021 - Jan 2022

  Oversaw the UX/UI redesign of voyage informatics platform Podium and its companion applications. Worked closely with C-Suite stakeholders, industry experts and developers to improve existing experiences and design/deliver new features. Oversaw the UX/UI redesign of voyage informatics platform Podium and its companion applications. Worked closely with C-Suite stakeholders, industry experts and developers to improve existing experiences and design/deliver new features.

• Head of Creative

  • Jun 2019 - Mar 2021

  Led a talented team to deliver engaging e-learning, product UX and marketing collateral for both in-house and external stakeholders.

• User Experience Lead

  • Oct 2016 - Jun 2019

  Responsible for ensuring all products met the highest usability and accessibility standards.



NLS

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Developer

  • Dec 2013 - Oct 2016

  Responsible for developing, implementing and maintaining data-driven web applications for clients to the highest standard. Responsible for developing, implementing and maintaining data-driven web applications for clients to the highest standard.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Family Room Specialist

  • Jun 2013 - Dec 2013

  As a Family Room Specialist, I took the thorniest questions and answered them in plain old English. I troubleshooted both Hardware and Software issues, provide basic customer training in OSX and iOS applications through One-to-One sessions, all while sticking to a tight appointment-based schedule. As a Family Room Specialist, I took the thorniest questions and answered them in plain old English. I troubleshooted both Hardware and Software issues, provide basic customer training in OSX and iOS applications through One-to-One sessions, all while sticking to a tight appointment-based schedule.



The Sussex Produce Company

• United Kingdom
• Food & Beverages

• Customer Assistant

  • Apr 2012 - Jun 2013

  The business prides itself on quality produce and high customer service, with the business winning 'Sussex Food Shop of the Year' Award for both 2008/ 2009 and 2011/ 2012 in the Sussex Food & Drink Awards. My roles included managing stock levels whilst working side-by-side with a different business occupying the same space. I Delivered reliable customer service and developed firm customer relationships, with certain customers enquiring if I owned the business. The business prides itself on quality produce and high customer service, with the business winning 'Sussex Food Shop of the Year' Award for both 2008/ 2009 and 2011/ 2012 in the Sussex Food & Drink Awards. My roles included managing stock levels whilst working side-by-side with a different business occupying the same space. I Delivered reliable customer service and developed firm customer relationships, with certain customers enquiring if I owned the business.



The Pizza Oven

• Australia
• Retail

• Customer Assistant

  • Apr 2012 - Dec 2012

  A Sussex-based Mobile Catering Company bringing high-quality fresh wood-fired pizzas to events throughout Sussex. As a customer-facing assistant I maintained high-standard of service whilst balancing the queue of customers to the speed of pizza production, this broadened my time-management skills. A Sussex-based Mobile Catering Company bringing high-quality fresh wood-fired pizzas to events throughout Sussex. As a customer-facing assistant I maintained high-standard of service whilst balancing the queue of customers to the speed of pizza production, this broadened my time-management skills.

• Deputy Manager

  • May 2011 - Jan 2012

  During my role I was responsible for a 60-seat café, and it’s staff. I organised the rota on a day-to-day basis, including finding cover for vacant staff. I also introduced a series of training documents for staff members to improve the quality of service and products we were serving. Throughout this role I established tact, active listening and problem solving skills. I left this position to volunteer with The Leap. During my role I was responsible for a 60-seat café, and it’s staff. I organised the rota on a day-to-day basis, including finding cover for vacant staff. I also introduced a series of training documents for staff members to improve the quality of service and products we were serving. Throughout this role I established tact, active listening and problem solving skills. I left this position to volunteer with The Leap.



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Nov 2010 - May 2011

  Marks & Spencer is renowned for its great service, positive attitude and high standards. I worked in Cafe Revive, occasionally doing extra shifts in the food hall and ladies ware sections of the store. I learnt how to work fast and efficiently under pressure, the importance of teamwork and to always give great service. I held a positive attitude with my colleagues at all levels and always maintained a high standard of work. Marks & Spencer is renowned for its great service, positive attitude and high standards. I worked in Cafe Revive, occasionally doing extra shifts in the food hall and ladies ware sections of the store. I learnt how to work fast and efficiently under pressure, the importance of teamwork and to always give great service. I held a positive attitude with my colleagues at all levels and always maintained a high standard of work.