Experience

• - Part time work which has developed my skills, including refining interpersonal skills to manage challenging situations. - Delivered support to regain confidence of dissatisfied customers. - Cooperation with clients for creation of online profiles and credits subscription packs. - Organised refunds/discounts to dissatisfied clients. - Successfully performed all tasks under time and budget. Facilitated new and existing clients at front desk regarding credit packs and subscriptions. - Received and greeted customers in a professional manner. - Developed skills in sales and business. Show less



• - Undertook an individual four-month consulting project for small online retailer Bluebay E-Commerce as part of a practice-based management consultancy module. - Organised fortnightly client-consultant meetings over Zoom to discuss the client’s wants and needs and project progression. - Displayed effective time management skills to progress with this project along with my other university studies. - Client made it clear that business growth was their main objective and that my project should aim to support this. - Recommended a two-stage approach, including a short term, organic growth strategy and long term, inorganic growth strategy. - Client was impressed and has since been proactive on a recommendation I presented – this was also reflected in a first class for my module lecturer after submitting my final deliverable of a consultancy report. Show less



• - Worked in a group of six to consult JP Morgan on how they can improve their employee workplace wellbeing at their Bournemouth Campus in light on the coronavirus pandemic. - Led frequent group meetings and worked diligently and effectively with the group, which increased my communication and teamwork skills, to construct recommendations to JP Morgan that were outside the box and innovative to reflect their company culture. - Presented the JP Morgan executives with a two-pronged approach, including a short-term strategy of implementing ‘XR Technologies’ to recreate the office whilst working from home, and long-term strategy of redesigning the office workspaces. - Impressed JP Morgan executives, reflected by them marking our presentation 85/100. Show less



• - Led a team of 4 in creating and presenting a consultancy report for ‘Cornwall IT’ to provide strategies to break into London markets. - Developed skills in communicating with client and adding value to their service by thinking of meaningful solutions. - Led a presentation to our client as well as a documented report, both highlighting the recommendations which consisted of reworking social media presence and upgrading services listed on website in to directly compete with big competitors in London. - Rewarding and impressed feedback from client. Show less



• Made valuable contributions towards articles, including research, contacting the public and collecting statistics, more specifically the impact of changes in interest rates towards house prices and how it affects the affordability of housing.