Experience

ADL Smartcare Limited

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Support and Implementation Lead

  • Mar 2014 - Present

  Roles Include: Process development and management of Implementation and Decommissioning of ADL Smartcare productsDevelopment of support pathways for internal and external support requestsDelivery of training and awareness presentationsDevelopment and promotion of the ADL LifeCurveWork with ADL Research to reflect new insight through ADL ProductsProduct design input - working with CTO/GUI DesignerReviewing user experience and helping to implement feedback from UATWorking with Executive Team to hone business strategy for coming yearsSupporting Part time staff with Data rolesSupporting Data development and maintenanceKey Projects: Development of G-Cloud 8 framework application June 2016Managing ADL Smartcare Limited rebrand July 2016Key Achievements: NVQ Level 3: Marketing and Public Relations Principles of Social Media in a Business Show less

• Clinical Data Specialist

  • Jun 2010 - Mar 2014

  Capturing best practice and specialist knowledge from a range of Allied Healthcare Professionals and embedding content into a decision support matching engine, to provide knowledge and expertise to people self-assessing for their daily living needs.Working to support Local Authority Partners with onboarding of software packages, and providing support and training throughout their contract.Responsibilities included:Capture of discussion and decisionsData EntryData AnalysisRoutine Maintenance and Improvement of DataSoftware testingDevelopment of training materials and delivery of sessionsSupporting Management TeamProject management for implementation and onboardingLead for Project: National Catalogue and TariffWorking with the Department of health to implement and host a National Catalogue of equipment with a National Tariff for the provision of Community equipment via retail stores. Main responsibilities:Arranging and chairing meetings of National Equipment Suppliers and Local Authority representationsMaintenance and improvement of Equipment SpecificationsSupport for Local Authorities using the National Catalogue (TCES Model)Development and commiunicaton of National Tariff and Catalogue updates. Show less



Notts Performing Arts, Nottinghamshire County Council

• Percussion Workshop Tutor

  • Mar 2007 - Aug 2014

  Planning and preparation of workshops for ages 7-11 Delivery of workshops Provision of support for Brass and Percussion Students in Ensemble Workshops Development of materials for co-delivered workshops Preparation for performances Planning and preparation of workshops for ages 7-11 Delivery of workshops Provision of support for Brass and Percussion Students in Ensemble Workshops Development of materials for co-delivered workshops Preparation for performances


South Northants Homes
• Non-profit Organization Management
• 1 - 100 Employee
• Community Development Officer

  • Jun 2009 - Aug 2009
• Warden Services Officer

  • Jun 2008 - Aug 2008