Experience

National Friendly

• United Kingdom
• Insurance
• 1 - 100 Employee

• National Account Manager

  • Mar 2023 - Present



LifeSearch

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Senior Partnerships Manager

  • Jan 2021 - Mar 2023

  •Overall responsibility for managing new and existing partnership relationships that generate multiple levels of revenue.•Includes weekly, monthly, and quarterly meetings•Protection subject matter expert so can provide insight•Provide in depth quality checking•Relationship management•Experience in identifying opportunities and influencing 3rd parties to unlock new commercial growth opportunities.•Project managed new partners from onboarding to launch, work with internal stakeholders to influence the success and decisions.•Report directly into the board on partner performance and activities.•Analyse data that will highlight opportunities or downfalls both internally and externally.

• Learning And Development Specialist

  • Mar 2019 - Jan 2021

  •Managed the full lifecycle of learning, defining processes for all learning programmes and frameworks from consultation and concept through to design, delivery and evaluation.•Provided training across all levels of the business from new starters to board level.•Led the change to entirely remote, digital delivery of learning throughout the pandemic.

• Protection Specialist

  • Apr 2016 - Mar 2019

  •A top protection advisor that was able to achieve targets whilst juggling extra responsibilities.•Reported into the People and Business Manager of the team supporting the success and efficiencies of the overall performance.•Worked with the L&D team to provide one to one coaching with other advisors to improve their performance.



Swinton Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Customer Service Associate

  • Mar 2011 - Apr 2016

  • Employed within the Specialist Caravan and Motorhome Division of Swinton • Works on the home and motor team to widen knowledge within the company dealing with New Business, Renewals and Service • Previously worked within the Caravan New Business team as a knowledgeable and standing member • Has also worked within the renewals department and has been trained for the sister company Scenic Caravans along with attending shows around the country representing Safeguard Insurance • Deals with customers directly on behalf of the underwriters providing quotations and works towards company and individual targets often with a conversion around 50%. • Works closely alongside all the team leaders taking on extra work outside current role • This involved renewal assignment, working out individual targets for team members, call monitoring, compliance training, on job training for over 8 members of staff, attending Swinton’s annual conference and also one to one feedback meetings • Regarded as an outstanding member of staff, always willing to do more and been coached alongside the managers to ensure confident implementation into any role that is asked also completed IF1 of the Chartered Insurance Institute and qualified first aided with St.johns ambulance



drydensfairfax solicitors

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Collections Assistant

  • Mar 2008 - Mar 2011

  • Based in the Overpaid Salaries department which was run independently • Managed a large caseload with a number of clients • Dealt with many different aspects of the recovery process, including collecting debtor information, negotiating suitable repayment arrangements, settlements and issuing legal proceedings. • Liaised with debtors and third parties on a daily basis, maintaining a good working relationship with the client and to ensure a reactive response from any debtors • Also involved in billing clients, creating a new starter programme, finding better ways of working along side the IT department and had a huge role with turning the office into paper less