Experience

Ministry of Justice UK

• United Kingdom
• Government Administration
• 700 & Above Employee

• Briefing and Correspondence Manager

  • Feb 2021 - Present

• Assistant Private Secretary to Special Advisers Office (Secondment)

  • May 2022 - Jul 2022



Cabinet Office

• United Kingdom
• Government Administration
• 700 & Above Employee

• Policy Advisor

  • Dec 2018 - Feb 2021



Battersea Power Station

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Customer Care Executive

  • Apr 2018 - Dec 2018

• Customer Care Coordinator

  • Jan 2017 - Apr 2018



Urban Land Institute

• United States
• Real Estate
• 300 - 400 Employee

• Customer Relations Executive, EMEA

  • Dec 2015 - Jan 2017

  The Urban Land Institute is a non-profit research and education organisation supported by its members. Founded in Chicago in 1936, the institute now has over 30,000 members worldwide, representing the entire spectrum of land use and real estate development disciplines, working in private enterprise and public service.As Customer Relations Executive – EMEA, my main responsibilities include: • Supporting ULI Europe and National Council team events through communication, logistics and delivery. • Managing and evaluating customer service provision and quality across membership and events teams.• Reviewing Membership status and actioning renewals• Analysing and reporting on membership, events and customer services to inform ULI business plans.• Key expert for staff persons and volunteers on ULI standard systems and procedures.• Project managing the sales and distribution of ULI publications such as the ULI UK: Build to Rent Best Practice guide• Working as a team member to develop membership and events initiatives to fulfil annual business targets.• Ensure that records on our database (Netforum & Abila) are up-to-date and to be responsible for their accuracy. • Fostering collaboration throughout the Institute and its various global departments to support and enhance the experience of ULI Europe members.• Maintaining frequent interactions with ULI head office in Washington DC.