Experience

Merit Technologies

• United States
• Information Technology & Services
• 1 - 100 Employee

• Manager of Managed Services at Merit Technologies, LLC

  • Sep 2019 - Present

• Engineer

  • Dec 2015 - Present



Greenville Technical College

• United States
• Higher Education
• 700 & Above Employee

• Cyber Cafe Coordinator

  • Jul 2013 - Dec 2015

  Providing assistance to current and future students with:Completing the FAFSA Online Application and Stafford Student LoansPrinting, scanning and photocopying documentationUpdating personal informationAccessing transcriptsRegistering for courses Navigating the college's websiteTutoring for basic computer skills

• Computer Lab Assistant

  • Aug 2012 - Jul 2013

  Tutor studentsDoD hard drive wipesLab computer maintenanceGhosting



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Engineer

  • Oct 2008 - Oct 2010

  Provided phone support to customers using Cisco Small Business devices (Routers, Switches, Data Storage, VoIP, Cameras) Advised users on proper setup of network device Created/setup labs to verify that a customer’s network design was the best solution Escalated cases in which device bugs had been verified Provided phone support to customers using Cisco Small Business devices (Routers, Switches, Data Storage, VoIP, Cameras) Advised users on proper setup of network device Created/setup labs to verify that a customer’s network design was the best solution Escalated cases in which device bugs had been verified



NuVox

• Telecommunications
• 300 - 400 Employee

• Data Support Engineer

  • Mar 2003 - Feb 2007

  Successfully handled incoming calls for data technical support for issues with T1, T3, DSL, and dialup users. Responsible for data support, including e-mail, network routing, voice over IP, Domain hosting Responded to written and telephone requests for technical support Used diagnostic software to test T1 circuits through Muxes and Dacs Called in trouble tickets to the Local Exchange Carrier. Provided direction and assistance to outside technicians with the installation and testing of equipment ( Cisco IAD 2400, AdTran, Vina, Netopia)