Experience

Pella Regional Health Center

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Call Center Manager

  • Nov 2021 - Present

  United States Manage a department of 25 employees in a critical access hospital, working to provide and meet patient scheduling, telephone nurse triage, prior authorization, and provider referral needs. Complete employee evaluations, disciplinary conversations, and departmental hiring needs. Serve as the main administrator of Phytel, an innovative patient appointment reminder and outreach program.

• Call Center Supervisor

  • Oct 2020 - Nov 2021



Sigourney News-Review, Keota Eagle, New Sharon Sun

• Publisher

  • May 2019 - Oct 2020

  Sigourney, Iowa - I manage the day to day operations of all three newspapers. - I work to ensure that all three papers are profitable, but also are serving their community purpose. - Also retain some editorial duties of the Sigourney News-Review



Sigourney News-Review

• United States

• Regional Editor

  • Apr 2018 - Oct 2020

  Sigourney, Iowa - I collect and write news over a variety of topics, conduct interviews, shoot photographs, proof and edit copy and page proofs, and perform other miscellaneous tasks as needed.



Community 1st Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Member Relations Agent

  • Feb 2017 - Mar 2018

  Ottumwa, Iowa - I assist members on the phone with account inquiries and other account related questions. - Open and manage accounts when necessary.



Independence Bulletin Journal

• United States
• Higher Education

• Staff Writer

  • Nov 2015 - Feb 2017

  Independence - I cover the Buchanan County Board of Supervisors as well as the crime beat. - I also contribute to the monthly health beat and write feature articles as assigned.



SHARE Iowa

• United States
• Biotechnology Research

• Community Developer

  • Feb 2015 - Jun 2015

  - I work with host sites for SHARE Iowa to help build up their monthly numbers. - I market SHARE Iowa to different agencies and work on planting seeds to open up new SHARE host sites.



KBOE Radio

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• News and Progam Director

  • May 2014 - Jan 2015

  - Covered the crime beat, and other general news stories. - Anchored four newscasts daily. - As Program Director, I worked with the General Manager to decide what went on air, and worked with scheduling for their full time and part time on air talent.

• News/Political Reporter and Part Time Board Operator

  • Jan 2012 - May 2014

  Oskaloosa - Reported on various different news and political events - Served as Saturday midday DJ, and fill-in DJ during the week as needed.