Experience

Electronic Express
• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee
• Contractor Sales Specialist

  • Dec 2022 - Present


Coffman's Home Furnishings & Appliances

• Director of Service/Customer Liaison

  • Jun 2021 - Aug 2022

  In my most recent role, I served as a Director of Service led appliance service team of nine individuals. Moreover, I hired two additional sales team members according to requirements. In addition to the aforementioned tasks, I acted as liaison to resolve escalated sales issues. A small section of my key accomplishments includes the following: - Drove gross sales income of appliance service growth by 42%. - Ensured first call completion rate development from 41% to 65%. - Obtained promotion from Sales to Customer Liaison to Director of Service. - Enabled Service Department to receive 4.5 out of 5 rating from customers, while delivering sales services. Show less



International Mission Board

• United States
• Civic and Social Organizations

• Special Project Manager - Church Planting Team

  • Jan 2018 - Apr 2021

  As a Special Projects Coordinator, I managed sales budget and selected appropriate food from Covid-19 related community outreach. Moreover, I developed sophisticated solutions to ensure sales workers’ protection and safety. I facilitated church plant and sales team ministries to accomplish organizational objectives. I also fostered strong relationships with community by collaborating with sales community leaders to support individuals across four locations.My key highlights for this role include the following:- Devised and executed strategies to optimize production for Thai Country Trim, while shipping 30K products each month.- Led food distribution project during COVID-19. Show less

• Creative Access Manager

  • Jul 2009 - Dec 2017

  During this tenure, I organized Creative Access Forum training meeting to engage with more than 200 employees, while leading business employees to implement best sales practices. Acting as Creative Access Consultant for IMB personnel across Africa and Europe, I directed Global Field sales team of seven individuals. Consider the following achievements for this role:- Examined 75 sales and financial plans and recommended senior-level leadership approval.- Developed financial template for three-year cashflow projection.- Mobilized US Business People to work alongside Field Personnel to meet specific needs of the business Show less

• Business Manager, East Asia Office

  • May 2001 - Jun 2009

  - Coordinated Logistics for meetings ranging from 30 to 1,300 participants- Networked with US Churches who were coming to Asia to support our work- Coordinated medical care for families coming to Thailand- Negotiated contracts with Hospitals and Hotels to provide care for personnel



Friedmans Microwave and Appliances

• Business Owner

  • Aug 1984 - Apr 2001

  Started the business as a Franchised Microwave Oven Specialty Store Because of an evolving marketplace, after eight years change the business into a full line Appliance Business Grew the business to $3.5 million in sales and 15 employees before selling it in 2001 Recognized as the Business of the Year by both the Friedmans Franchisor, Dacor Appliances and the local Chamber of Commerce Started the business as a Franchised Microwave Oven Specialty Store Because of an evolving marketplace, after eight years change the business into a full line Appliance Business Grew the business to $3.5 million in sales and 15 employees before selling it in 2001 Recognized as the Business of the Year by both the Friedmans Franchisor, Dacor Appliances and the local Chamber of Commerce