Operations Supervisor

• Nov 2022 - Present

● Assisted in establishing an ERP system exporting data from Warehouse Management System into Excel to optimize scheduling ● Oversaw the storage and delivery of highly sensitive laboratory equipment, laboratory animal feed and bedding, and PPE. ● Streamlined the on sight e-commerce department to increase productivity and accurate product picking and delivery. ● Built and cleaned data sets improve inventory management. ● Tracking sales trends in Warehouse Management System and maintaining inventory predicted to prevent stockouts and excess inventory. ● Responsible for maintaining a safe working environment, keeping all employees up to date on training and safety certifications as needed. ● Communicate Customer and Warehouse goals and plan to drivers ● Using data from Warehouse Management System, communicates route changes to team if necessary ● Created and maintained a maintenance/service plan for all fleet vehicles Show less

Shift Supervisor

• Dec 2021 - Nov 2022

Shift Supervisor- • Responsible for directing and engaging operations employees to achieve productivity goals. • Manages the shift and spends most of the time coaching and leading the operations team to achieve production and quality goals efficiently and safely. • Collaborates with various teams on implementing continuous improvement initiatives and leading practices. • Understands and communicates shift, Customer and Logistics Center goals. • Executes the daily work plan by adjusting the workflow to meet goals. • Implements Labor Management Program (performance observations). • Provides front line feedback on staffing needs to Supply Chain Leader and Operations Leader. • Provides coaching through observations and provides performance feedback. • Conducts safety observations and participates in Safety Committee. • Monitors and manages employee time, attendance, and payroll. • Perform process quality checks and program management Show less

Operations Manager

• Dec 2018 - Jan 2022

● Responsible for Staffing using First Advantage, Scheduling, and Training employees● Scheduled and setup meetings between FedEx and Contractor.● Acted as a gatekeeper, determining which problems required my Contractor’s attention and passing information between FedEx and our Team of Drivers.● Managed budgeting, financial planning, and forecasting of workload. ● Creating the route plan using Dynamic Route Optimization (DRO)● Updating the route plan daily using DRO ● Delegated tasks to drivers throughout the workday, keeping them motivated and on schedule.● Supervised and Maintained high performance of drivers during delivery period on all routes.● Created and Maintained a maintenance/service plan for all fleet vehicles● Consulted with other Contractors and their Operations Teams, assisting them with DRO instruction, implementation and deployment. Show less

Delivery Driver

• Jul 2018 - Dec 2018

Service Manager/Designer/Installer

• Mar 2015 - Jun 2018

• Created and Maintained an Excel database for all customers on the service plan. • Scheduled all Fall Shutdown and Spring Cleaning services, New Pond Three Month Maintenance Plans, and service call responses. • Acted as the point of contact for all customers requesting pond repairs or servicing. • Maintained a cool and calm demeanor while answering all questions and responding to any complaints. • Designed and lead the construction team in the installation of custom water features. • Managed projects ranging from small fountain installs to complete backyard remodels, from $4,000-$300,000. Show less