Experience

SilverRock Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• Claims Specialist l

  • Jan 2023 - Present



Discount Tire

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Assistant Manager

  • Feb 2011 - Jan 2023

  As the Assistant Manager, I motivated the sales team to achieve monthly sales objectives. I also assumed the role of marketing manager, workflow manager, and training manager, overseeing all employees sales goals, safety and workflow expectations, and keeping over 20 employees trained on best practices and industry standards.

• Corporate Trainer

  • Nov 2019 - Jan 2021

  At the Discount Tire Company, I launched and oversaw the corporate training center, including the physical space, technology setup, and content creation. I contributed to the transition from older technologies to leading-edge technologies. As the corporate training lead, I executed training sessions for the sales team, targeting workflow practices, customer service, and sales. I trained managers and salespeople on strategies for customer experience and company structure. Some of my accomplishments include:• Enhanced store training (90 stores) by initiating process improvements, sales strategies, and customer experiences, making the training more robust, meaningful, and value-added.• Led training sessions on the point of Sale, SAP, Windows 7, Zebra technology, and applications. Show less



O'Reilly Auto Parts

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jun 2008 - Jan 2011

  At O'Reilly's I was instrumental in organizing, updating, and responding to corporate and consumer account requests. Additionally, I oversaw proper inventory, ordering, and stocking of parts, ensuring continuous availability of critical products. I also initiated high-quality customer service, promoting repeat service and forging customer relationships. At O'Reilly's I was instrumental in organizing, updating, and responding to corporate and consumer account requests. Additionally, I oversaw proper inventory, ordering, and stocking of parts, ensuring continuous availability of critical products. I also initiated high-quality customer service, promoting repeat service and forging customer relationships.