Charley French
Sales Operations Manager at MasteryPrep- Claim this Profile
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Topline Score
Bio
Don Guzzardo, MBA
Charley is an amazing leader who connects easily with people at all levels of an organization. She drives high quality sales results while at the same time achieving operational excellence. Charley works well collaborating with others and can multi-task with high levels of efficiency.
LinkedIn User
Charley played such a huge role in helping me get up to speed when I first came back to Sprint, and has been a great resource to me in my time in this role. She is always someone I can depend on when I have a question or need guidance. She helps me brainstorm solutions when I'm stuck and gives me honest feedback. I'm so glad to be on her team.
Don Guzzardo, MBA
Charley is an amazing leader who connects easily with people at all levels of an organization. She drives high quality sales results while at the same time achieving operational excellence. Charley works well collaborating with others and can multi-task with high levels of efficiency.
LinkedIn User
Charley played such a huge role in helping me get up to speed when I first came back to Sprint, and has been a great resource to me in my time in this role. She is always someone I can depend on when I have a question or need guidance. She helps me brainstorm solutions when I'm stuck and gives me honest feedback. I'm so glad to be on her team.
Don Guzzardo, MBA
Charley is an amazing leader who connects easily with people at all levels of an organization. She drives high quality sales results while at the same time achieving operational excellence. Charley works well collaborating with others and can multi-task with high levels of efficiency.
LinkedIn User
Charley played such a huge role in helping me get up to speed when I first came back to Sprint, and has been a great resource to me in my time in this role. She is always someone I can depend on when I have a question or need guidance. She helps me brainstorm solutions when I'm stuck and gives me honest feedback. I'm so glad to be on her team.
Don Guzzardo, MBA
Charley is an amazing leader who connects easily with people at all levels of an organization. She drives high quality sales results while at the same time achieving operational excellence. Charley works well collaborating with others and can multi-task with high levels of efficiency.
LinkedIn User
Charley played such a huge role in helping me get up to speed when I first came back to Sprint, and has been a great resource to me in my time in this role. She is always someone I can depend on when I have a question or need guidance. She helps me brainstorm solutions when I'm stuck and gives me honest feedback. I'm so glad to be on her team.
Credentials
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Coaching Employees through Difficult Situations
LinkedInMay, 2021- Nov, 2024 -
Diversity and Inclusion in a Global Enterprise
LinkedInMay, 2021- Nov, 2024 -
How to Build Rapport Quickly
LinkedInMay, 2021- Nov, 2024 -
Leveraging Neuroscience in the Workplace
LinkedInMay, 2021- Nov, 2024 -
Mastering Organizational Chaos
LinkedInMay, 2021- Nov, 2024 -
The Leader’s Guide to Mindfulness (getAbstract Summary)
LinkedInMay, 2021- Nov, 2024 -
The Six Morning Habits of High Performers
LinkedInApr, 2021- Nov, 2024
Experience
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MasteryPrep
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United States
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Education Administration Programs
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1 - 100 Employee
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Sales Operations Manager
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Feb 2023 - Present
-Manage the data architecture within Salesforce CRM, including but not limited to consolidating, updating and importing new data -Create reports and dashboards that provide analytical insights to give direction and drive the organization -Propose and help implement data and process changes to support a more efficient and effective sales lifecycle -Assist in the development and implementation of user-friendly analytical tools and dashboards to support understanding of performance against goals and trends in activity and pipeline -Salesforce administrator Show less
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Progressive Leasing
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United States
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Financial Services
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700 & Above Employee
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Territory Sales
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Feb 2021 - Jun 2022
Engaged with field sales management to provide account support, insight and strategized to increase market share YoY. Cultivated prosperous relationships across multiple big box accounts to drive positive brand perception. • Oversaw effective sales, marketing and operational strategies, solutions and initiatives that resulted in a 20% lift in gross $$ from 2020 to 2021 • Created training content (LMS) and facilitated in-person and web-based trainings • Aligned motivators and training content with account strategic initiatives • Provided remote and in-market training for new hire Territory Sales Representatives • Took over the bottom-performing market in National Division and achieved top 5 ranking within first 30 days in the field • 100% Compliance on Customer Experience scores for first 4 months with the company • Designed a “Playbook” used to guide Territory Sales Representatives through coaching/training opportunities in the field • Awarded the Art Pena Mountaineer Award October 2021 - #1 National Division • Awarded the Sales Elevated Award Q3 2021 - #1 National Division Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Operations Manager
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Apr 2020 - Aug 2020
Supported field operations helping to mitigate asset and financial risk, promotional/marketing accuracy and facilities management to support a positive employee and customer experience. • Partnered with sales organization to identify, mitigate risk and knowledge gaps within the store; developed training curriculum accordingly • Defined end-to-end operational processes and aided in SOP creation and rollout • Responsible for coordinating new store builds, remodels and closures • Liaison between field team and Visual Merchandising / Facility Management / Vendors for all facility maintenance needs • Coordinate repairs and maintenance of stores through vendor Facilities platform, Drive and implement the use of facilities platform with all Store managers and vendors • Planned and managed outside sales initiatives such as trade shows and customer appreciation events • Performed audits on inventory management, safety hazard prevention, sales floor merchandising and company asset security • Coordinated a monthly Employee Recognition program across TX, NM, OK, LA and TN • Special project: Served as a District Sales Manager for 10 stores in Rio Grande Valley in 2017 • Provided onboarding and training for 5 Operations Managers, 15 Store Managers, and over 10 Assistant Store Managers • Fort Worth market held #1 national ranking across all compliance metrics for 6 months • 5 Stores received Audits with “Effective” ratings • Awards: 2x Circle of Achievement Nominee (2018, 2019), President's Club Winner (2018), Awarded Region Operations Team’s Most Valuable Player (2017) Show less
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Sprint
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United States
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Telecommunications
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700 & Above Employee
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Performance Operations Manager
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Jun 2016 - Mar 2020
Supported field operations helping to mitigate asset and financial risk, promotional/marketing accuracy and facilities management to support a positive employee and customer experience.• Partnered with sales organization to identify, mitigate risk and knowledge gaps within the store; developed training curriculum accordingly• Defined end-to-end operational processes and aided in SOP creation and rollout• Responsible for coordinating new store builds, remodels and closures• Liaison between field team and Visual Merchandising / Facility Management / Vendors for all facility maintenance needs• Coordinate repairs and maintenance of stores through vendor Facilities platform, Drive and implement the use of facilities platform with all Store managers and vendors• Planned and managed outside sales initiatives such as trade shows and customer appreciation events• Performed audits on inventory management, safety hazard prevention, sales floor merchandising and company asset security• Coordinated a monthly Employee Recognition program across TX, NM, OK, LA and TN• Special project: Served as a District Sales Manager for 10 stores in Rio Grande Valley in 2017• Provided onboarding and training for 5 Operations Managers, 15 Store Managers, and over 10 Assistant Store Managers• Fort Worth market held #1 national ranking across all compliance metrics for 6 months• 5 Stores received Audits with “Effective” ratings• Awards: 2x Circle of Achievement Nominee (2018, 2019), President's Club Winner (2018), Awarded Region Operations Team’s Most Valuable Player (2017) Show less
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Retail Store Manager
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Jan 2015 - Jun 2016
Led team of 25 employees of a sales, service and repair center. Ranked #3 in the company for FY 2016.• Developed and mentored 7 team members into leadership positions. Lowest turnover and highest employee satisfaction results in the state• Achieved national top 10% sales results 6 times during 12-month timeframe• Achieved highest National Audit results in Texas, receiving 91% within 90 days of hire• Selected as guest speaker at I-Lead seminar at headquarters in Overland Park, KS with Vice President of Customer Experience• Trained New Hire Orientation classes for 150+ employees across 3 markets in North TX• Facilitated Sales Journey training to sales teams in DFW, objective was to drive incremental business into stores / resulted in 8% lift in new activations Show less
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Assistant Store Manager/Lead Retail Consultant
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Aug 2009 - Jan 2015
Organized and provided oversight on daily store operations and service / repair technicians.• Store re-tiered to top 100 after increased sales production and traffic through Customer Referral and outside sales initiative• Chairperson for Region Employee Experience team, aimed to drive employee engagement through recognition and motivational programs, events and newsletters• Coordinated sales project for City of Cedar Hill. Generated $3,000+ in accessory sales and 300+ new subscribers Show less
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Education
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The University of Texas at Arlington
Business Administration and Management, General
Community
