Experience

Chatmeter

• United States
• Software Development
• 100 - 200 Employee

• Channel Account Manager

  • Jul 2023 - Present



Reputation

• United States
• Software Development
• 500 - 600 Employee

• Team Lead, Customer Success, SMB

  • Mar 2022 - Jul 2023

• Customer Success Specialist

  • Jun 2021 - Mar 2022



Paychex

• United States
• Human Resources Services
• 700 & Above Employee

• Business Solutions Consultant

  • Feb 2020 - May 2021

  Build and manage relationships with channel partners in my territory (CPAs, Banks, and Clients) to generate referrals and grow revenue. Seek to understand my client's needs and proactively anticipate hidden needs. From there, I propose a solution that will best serve my client's business. Work with clients and internal partners to onboard new accounts. Deliver on my commitment to providing a delightful experience to my clients, channel partners, and colleagues. Build and manage relationships with channel partners in my territory (CPAs, Banks, and Clients) to generate referrals and grow revenue. Seek to understand my client's needs and proactively anticipate hidden needs. From there, I propose a solution that will best serve my client's business. Work with clients and internal partners to onboard new accounts. Deliver on my commitment to providing a delightful experience to my clients, channel partners, and colleagues.



YWAM Publishing

• Book and Periodical Publishing
• 1 - 100 Employee

• Administrative Manager

  • Mar 2019 - Feb 2020

  -Oversee order fulfillment from start to finish-Verify and invoice international sales of Kindle/Ebooks-Balance daily receivables-Discover and correct major gaps in inventory with distributors-Streamline daily operations by creating and implementing new and innovative processes -Train and supervise office team members-Schedule and coordinate podcast interviews for our authors-Coordinate deliveries and negotiate the best pricing

• Customer Support Representative

  • Jun 2015 - Mar 2019



University Presbyterian Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Kiosk Attendant/ Custodial Staff

  • Dec 2014 - Jun 2015

  • Promptly answered and directed incoming phone calls and emails • Updated member database, prepared checks, and filed parking permits • Formatted and distributed daily schedules • Handled various security issues with church visitors and sought to resolve conflict with discernment and tact • Prepared facilities for events according to provided specifications • Promptly answered and directed incoming phone calls and emails • Updated member database, prepared checks, and filed parking permits • Formatted and distributed daily schedules • Handled various security issues with church visitors and sought to resolve conflict with discernment and tact • Prepared facilities for events according to provided specifications



Target

• United States
• Retail
• 700 & Above Employee

• Cashier/ Guest Service Representative

  • Jun 2012 - Oct 2014

  • Provided a prompt and enjoyable retail experience • Operated cash register • Handled returns at the service desk by properly packaging and sorting defective items according to store procedure • Provided a prompt and enjoyable retail experience • Operated cash register • Handled returns at the service desk by properly packaging and sorting defective items according to store procedure



Youth for Christ International

• United States
• Religious Institutions
• 400 - 500 Employee

• Internship

  • Sep 2012 - May 2013

  •Tutored at a local alternative high school. I helped students write papers, finish homework, and provided general mentorship. • Served at an after-school drop in center. I helped serve food, supervise, and provide mentorship for the students. •Tutored at a local alternative high school. I helped students write papers, finish homework, and provided general mentorship. • Served at an after-school drop in center. I helped serve food, supervise, and provide mentorship for the students.



Gate City Bank

• Fargo, North Dakota Area

• Teller

  • Sep 2010 - Feb 2011

  • Completed a variety of financial transactions and ensured client satisfaction • Balanced cash drawer at the end of every night – found and corrected any errors made during business hours • Completed a variety of financial transactions and ensured client satisfaction • Balanced cash drawer at the end of every night – found and corrected any errors made during business hours