Experience

The Children's Place

• United States
• Retail
• 700 & Above Employee

• Sales Lead

  • Jul 2020 - Present

  The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD).The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.Responsibilities:Key Accountabilities:Assist in developing talent through the training of associates, including giving in-the-moment coaching conversationsPartners with Store Manager to address an performance concerns with associatesSupport and participate in all company training and development initiativesFoster a positive work environment and provides direct, objective feedback in a timely mannerAssess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review processMotivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customersModel, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brandRepresent the company in a professional and positive mannerSupport the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiativesParticipate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payrollProcess payroll weeklyModify schedule based on business climateHelp maintain a clean, organized, and efficient stockroom, adhering to set policiesEnsure Environment (CRE) Standards & Safety requirements are being met

• Sales Lead

  • Jul 2019 - Jul 2021

  The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD).The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.Responsibilities:Key Accountabilities:Assist in developing talent through the training of associates, including giving in-the-moment coaching conversationsPartners with Store Manager to address an performance concerns with associatesSupport and participate in all company training and development initiativesFoster a positive work environment and provides direct, objective feedback in a timely mannerAssess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review processMotivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customersModel, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brandRepresent the company in a professional and positive mannerSupport the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiativesParticipate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payrollProcess payroll weeklyModify schedule based on business climateHelp maintain a clean, organized, and efficient stockroom, adhering to set policiesEnsure Environment (CRE) Standards & Safety requirements are being met

• Sales Associate

  • Aug 2018 - Jul 2021

  Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks​Greet and acknowledge customers while providing the appropriate level of service​Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for “out of stock” items when necessary​Exercise sound judgment in effectively addressing customer concerns​Demonstrate the appropriate level of selling skills to positively impact conversion​Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card​Maintain appropriate stock levels and ensure that all sizes and styles are represented​Follow company standards of merchandise presentation, signage, and display​Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements​Perform daily housekeeping duties to company standard​Guarantee company assets by ensuring adherence to all Loss Prevention procedures​Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment​Contribute focused, well-managed efforts towards achievement of store goals​Exhibit flexibility by processing stock when necessary