Experience

ZARIOT

• Ireland
• Telecommunications
• 1 - 100 Employee

• Chief Technology Officer

  • Apr 2019 - Present



PCCW GLOBAL Limited

• Hong Kong
• Telecommunications
• 700 & Above Employee

• Senior Product Manager Mobility (IPX, A2P Monetization)

  • Jan 2015 - Mar 2019

  As the Head of a new business line dedicated to Mobility Product Management, I work closely with Engineering, Software Development, Sales, Marketing and New Business, spread across 3 continents. ▪ Grew revenue coming from mobility solutions by 400%. ▪ Led end-to-end creation of 3 new products and manage 3 newly created products ▪ Closed partnership with a market leader ▪ Act as a Subject Matter Expert on all 6 products ▪ Successfully hired a small virtual team to insource activities. Show less



Syniverse

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operations & Product Manager for roaming BPO solutions

  • Apr 2010 - Dec 2014

  ▪ Product Manager: product roadmap, outsourcing solutions, pre-sales with tier-1 mobile operators, vendor relationship ▪ Operations Leader: led international team of 20 roaming staff, empowered local teams to promote satisfaction at work and foster effective collaboration worldwide, designed standard processes and KPIs. ▪ Product Manager: product roadmap, outsourcing solutions, pre-sales with tier-1 mobile operators, vendor relationship ▪ Operations Leader: led international team of 20 roaming staff, empowered local teams to promote satisfaction at work and foster effective collaboration worldwide, designed standard processes and KPIs.



Bouygues Telecom

• Telecommunications
• 700 & Above Employee

• • Oct 2009 - Apr 2010

  Acted as Technical Project Lead on an initiative aiming to develop a new visual voicemail solution (feasibility study, cost analysis, suppliers assessment).

• • Mar 2007 - Sep 2009

  ▪ Led the team in charge of providing first level support on roaming and international incidents (6 people) to meet demanding monthly activity and performance targets.▪ Successfully merged 2 teams, while optimizing processes and work allocation. ▪ Developed dashboards sent monthly to Senior Management.

• • Dec 2004 - Feb 2007

  ▪ Member of a team of 5 in charge of supporting +10 million users.▪ Consistently reached test execution and tickets resolution targets.▪ Acted as Subject Matter Expert on 5 company-wide projects (pre-paid SMS, Steering of Roaming).▪ Was promoted after 2 years as Head of Roaming team.



ECE. Ecole d'ingénieurs. Engineering School.

• France
• Education Administration Programs
• 100 - 200 Employee

• Part Time Teacher GSM/GPRS

  • Sep 2006 - Mar 2010

  Taught GSM and GPRS technologies to a 35-student class Taught GSM and GPRS technologies to a 35-student class