Experience

Emergent Business Group

• United States
• Financial Services
• 1 - 100 Employee

• Compliance Program Manager

  • Apr 2018 - Present

  Horsham, Pa 19044



Mid-Atlantic Collectors Association

• United States
• Non-profit Organizations
• 1 - 100 Employee

• President

  • Sep 2020 - Present

  Reading, Pennsylvania Area



USI Solutions, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• VP of Compliance/ Chief Compliance Officer/ Client Services Manager/ Human Resource Manager

  • Nov 2013 - Apr 2018

  Bristol, Pa



Oxford Law, LLC

• United States

• Chief Compliance Officer & Vice-President of Compliance

  • May 2013 - Jun 2016

  Levittown, Pa 19056

• Director of Compliance

  • Aug 2012 - May 2013

  Levittown, Pa 19056



NCO Financial Systems

• Financial Services
• 700 & Above Employee

• Manager- Consumer Hot Line (CHL) /Compliance Department

  • Sep 2011 - Jul 2012

  NCO Financial is one of the industry’s leading companies delivering real world results around the world in the areas of collections, call center outsourcing and in providing clients with successful business process outsourcing (BPO) solutions. NCO was recently named to Fortune magazine’s prestigious “Global Outsourcing 100” list. ● Handled human resources issues, payroll, performance reviews and daily consumer issues for onshore team ● Participated in International CHL performance… Show more NCO Financial is one of the industry’s leading companies delivering real world results around the world in the areas of collections, call center outsourcing and in providing clients with successful business process outsourcing (BPO) solutions. NCO was recently named to Fortune magazine’s prestigious “Global Outsourcing 100” list. ● Handled human resources issues, payroll, performance reviews and daily consumer issues for onshore team ● Participated in International CHL performance Deck calls ● Interacted daily with our Marikina, Philippines CHL group ● Conducted weekly FDCPA compliance call calibration and evaluation sessions with CHL reps ● Worked closely with VP Voice of the Consumer OPS Control and VP of Process Improvement ● Participated in Mindleaders Management Program;

• Supervisor/Manager - of Purchase Collection Department

  • Mar 2002 - Sep 2011

  ● Managed a team of up to 40 professional collectors ● Produced daily production reports for collectors, bi-weekly projection and month end client reports ● Mentored collectors through Associate Development Program (ADP) ● Responsible for assisting collectors with negotiations, settlement approvals, and meeting client goals



American Communications Network

• Peru
• Telecommunications
• 1 - 100 Employee

• Independent Representative

  • Sep 1998 - May 2002

  American Communications Network is an international customer acquisition company involved in Internet, telecommunications, e-commerce and utilities; Built a network of over 500 Independent Representatives in 4 countries in only 3 years. ● Designed and conducted weekly international training sessions ● Led weekly informational conference calls regarding various opportunities and programs ● Served as leadership trainer for both local and regional meetings ● Helped build… Show more American Communications Network is an international customer acquisition company involved in Internet, telecommunications, e-commerce and utilities; Built a network of over 500 Independent Representatives in 4 countries in only 3 years. ● Designed and conducted weekly international training sessions ● Led weekly informational conference calls regarding various opportunities and programs ● Served as leadership trainer for both local and regional meetings ● Helped build organizations and mentor new ACN representatives around the world Show less



The Carter Donlevy Company

• Vice-President/Treasurer

  • Jan 1977 - Jan 1998

  Carter Donlevy was a 132 year-old wholesale heating, air-conditioning and ventilation business; Oversaw company growth from sales of $150K to over $5 million, and from 1 to 5 locations with 49 employees ● Performed human resource functions including hiring, training and supervising staff ● Oversaw accounts payable/receivable department ● Established and maintained ongoing relationships with customers and suppliers ● Responsible for all financial aspects of the company… Show more Carter Donlevy was a 132 year-old wholesale heating, air-conditioning and ventilation business; Oversaw company growth from sales of $150K to over $5 million, and from 1 to 5 locations with 49 employees ● Performed human resource functions including hiring, training and supervising staff ● Oversaw accounts payable/receivable department ● Established and maintained ongoing relationships with customers and suppliers ● Responsible for all financial aspects of the company including pricing, purchasing, and vendor negotiations ● Coordinated marketing, special events, and company promotions Show less