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5.0

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Shannon Pham

On top of being responsive, collaborative and great to work with, Charles is a real marketing pro. My group counted on him to set the direction of our product line, speak at events and keep us in step with changes in the market. He always delivered and I would highly recommend him.

David Eads

Charles is an experience mobile product professional. He excels at working through complex issues to find the best solutions. For example, he took ownership of a very complex pricing process and successfully ran it including developing training programs and materials for the sales team.

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Experience

    • United States
    • Software Development
    • 300 - 400 Employee
    • VP Business Development
      • Aug 2013 - Present

      Positioning, Packaging, Pricing and enabling sales excellence. Headquartered in San Diego, CA., Mitek Systems (NASDAQ: MITK) is a mobile imaging software solutions provider that allows users to remotely deposit checks by snapping a picture with their camera-equipped smartphones and tablets instead of using the device keyboard. Mitek’s technology increases convenience for the consumer by eliminating the need to go to the bank branch or automated teller machine, and dramatically reduces… Show more Positioning, Packaging, Pricing and enabling sales excellence. Headquartered in San Diego, CA., Mitek Systems (NASDAQ: MITK) is a mobile imaging software solutions provider that allows users to remotely deposit checks by snapping a picture with their camera-equipped smartphones and tablets instead of using the device keyboard. Mitek’s technology increases convenience for the consumer by eliminating the need to go to the bank branch or automated teller machine, and dramatically reduces processing and customer acquisition costs while increasing customer retention. With a strong patent portfolio, Mitek is positioned as the leading innovator in mobile imaging software and currently provides its solutions to Fortune 500 financial services companies. Show less Positioning, Packaging, Pricing and enabling sales excellence. Headquartered in San Diego, CA., Mitek Systems (NASDAQ: MITK) is a mobile imaging software solutions provider that allows users to remotely deposit checks by snapping a picture with their camera-equipped smartphones and tablets instead of using the device keyboard. Mitek’s technology increases convenience for the consumer by eliminating the need to go to the bank branch or automated teller machine, and dramatically reduces… Show more Positioning, Packaging, Pricing and enabling sales excellence. Headquartered in San Diego, CA., Mitek Systems (NASDAQ: MITK) is a mobile imaging software solutions provider that allows users to remotely deposit checks by snapping a picture with their camera-equipped smartphones and tablets instead of using the device keyboard. Mitek’s technology increases convenience for the consumer by eliminating the need to go to the bank branch or automated teller machine, and dramatically reduces processing and customer acquisition costs while increasing customer retention. With a strong patent portfolio, Mitek is positioned as the leading innovator in mobile imaging software and currently provides its solutions to Fortune 500 financial services companies. Show less

    • IT Services and IT Consulting
    • Senior Consultant
      • Jul 2012 - Jul 2013

      Evaluate and recommend mobile technologies for enterprise clients. Development of ROI models on mobile productivity. Evaluate and recommend mobile technologies for enterprise clients. Development of ROI models on mobile productivity.

    • United States
    • Business Consulting and Services
    • Principal
      • Jan 2007 - Jul 2013

      Positioning, Packaging and Pricing of Enterprise Software As Principal, I deliver 360 degree, complete life cycle product management & product marketing services to enterprise software application providers across multiple market segments. • As Acting Director of Product Management for a venture-backed SaaS vendor, led team to successfully identify & integrate Web 2.0 collaboration technology to expand core product offering to support future revenue growth. Successfully… Show more Positioning, Packaging and Pricing of Enterprise Software As Principal, I deliver 360 degree, complete life cycle product management & product marketing services to enterprise software application providers across multiple market segments. • As Acting Director of Product Management for a venture-backed SaaS vendor, led team to successfully identify & integrate Web 2.0 collaboration technology to expand core product offering to support future revenue growth. Successfully identified and integrated OEM ETL technology to support client’s data integration needs and create new source of revenue. • For a leading public safety enterprise software company, successfully implemented SaaS-based pricing system to dramatically reduce the time to create & deliver customer proposals. Evaluated Service & Support offerings to ensure continued profitability from legacy systems. Show less Positioning, Packaging and Pricing of Enterprise Software As Principal, I deliver 360 degree, complete life cycle product management & product marketing services to enterprise software application providers across multiple market segments. • As Acting Director of Product Management for a venture-backed SaaS vendor, led team to successfully identify & integrate Web 2.0 collaboration technology to expand core product offering to support future revenue growth. Successfully… Show more Positioning, Packaging and Pricing of Enterprise Software As Principal, I deliver 360 degree, complete life cycle product management & product marketing services to enterprise software application providers across multiple market segments. • As Acting Director of Product Management for a venture-backed SaaS vendor, led team to successfully identify & integrate Web 2.0 collaboration technology to expand core product offering to support future revenue growth. Successfully identified and integrated OEM ETL technology to support client’s data integration needs and create new source of revenue. • For a leading public safety enterprise software company, successfully implemented SaaS-based pricing system to dramatically reduce the time to create & deliver customer proposals. Evaluated Service & Support offerings to ensure continued profitability from legacy systems. Show less

    • Netherlands
    • Information Technology & Services
    • Director, Product Marketing
      • Jul 2011 - Jul 2012

      For a leading mobile platform and application provider, directed the go-to-market strategy and execution of company's B2E and B2C applications including Financial Services and Retail verticals. Developed and supported company's pricing strategy and model for all software products. For a leading mobile platform and application provider, directed the go-to-market strategy and execution of company's B2E and B2C applications including Financial Services and Retail verticals. Developed and supported company's pricing strategy and model for all software products.

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • General Manager
      • Jan 2010 - Jun 2010

      General Manager, Eastern Region: Led marketing efforts to drive the growth of the company’s RFID-based mobile products & alternative transaction processing network in the eastern US. • Successfully launched three communities of the company’s mobile payment solutions. • Managed the acquisition and support of over 250 retail merchants in target communities. General Manager, Eastern Region: Led marketing efforts to drive the growth of the company’s RFID-based mobile products & alternative transaction processing network in the eastern US. • Successfully launched three communities of the company’s mobile payment solutions. • Managed the acquisition and support of over 250 retail merchants in target communities.

    • United Kingdom
    • Retail Office Equipment
    • VP Marketing, Product Management & Corporate Development
      • Jan 2002 - Sep 2006

      $30M provider of risk management and regulatory compliance software to banks worldwide. Revitalized global corporate image, driving 150% growth over 3 years, by orchestrating major re-branding and re-launch initiative, including complete overhaul of product and marketing strategies. Recruited, developed, and led 9-member, international, multicultural team of product management & marketing professionals. Spearheaded all press, public relations, and analyst communications activities… Show more $30M provider of risk management and regulatory compliance software to banks worldwide. Revitalized global corporate image, driving 150% growth over 3 years, by orchestrating major re-branding and re-launch initiative, including complete overhaul of product and marketing strategies. Recruited, developed, and led 9-member, international, multicultural team of product management & marketing professionals. Spearheaded all press, public relations, and analyst communications activities in the US and Europe. Produced corporate re-launch event in Bruges, Belgium, partner conferences and trade show events both domestically and abroad. In 2006, as VP Americas, led sales, service, and support operations across two locations w/20-member staff through company sale and transition to private equity. (Carlyle Group) • Grew revenues 18%-22% annually over 4 years by leading the definition and launch of company’s flagship product, FRS Financial Analytics. • Managed ~4x increase in worldwide marketing programs to establish & enhance corporate brand. • Led acquisition team to extend product line into operational risk management and Sarbanes-Oxley solutions; successfully integrated acquisition assets. • Achieved 140% of assigned quota through third party distribution partnerships in Eastern Europe. • Created 250% increase in order backlog by engineering subscription-based software licensing model. Show less $30M provider of risk management and regulatory compliance software to banks worldwide. Revitalized global corporate image, driving 150% growth over 3 years, by orchestrating major re-branding and re-launch initiative, including complete overhaul of product and marketing strategies. Recruited, developed, and led 9-member, international, multicultural team of product management & marketing professionals. Spearheaded all press, public relations, and analyst communications activities… Show more $30M provider of risk management and regulatory compliance software to banks worldwide. Revitalized global corporate image, driving 150% growth over 3 years, by orchestrating major re-branding and re-launch initiative, including complete overhaul of product and marketing strategies. Recruited, developed, and led 9-member, international, multicultural team of product management & marketing professionals. Spearheaded all press, public relations, and analyst communications activities in the US and Europe. Produced corporate re-launch event in Bruges, Belgium, partner conferences and trade show events both domestically and abroad. In 2006, as VP Americas, led sales, service, and support operations across two locations w/20-member staff through company sale and transition to private equity. (Carlyle Group) • Grew revenues 18%-22% annually over 4 years by leading the definition and launch of company’s flagship product, FRS Financial Analytics. • Managed ~4x increase in worldwide marketing programs to establish & enhance corporate brand. • Led acquisition team to extend product line into operational risk management and Sarbanes-Oxley solutions; successfully integrated acquisition assets. • Achieved 140% of assigned quota through third party distribution partnerships in Eastern Europe. • Created 250% increase in order backlog by engineering subscription-based software licensing model. Show less

    • Software Development
    • 100 - 200 Employee
    • Director, Product Marketing / Corporate Development
      • Nov 1999 - Dec 2001

      $200M enterprise software applications provider to financial services organizations worldwide As Director, Corporate Development, I contributed to corporate strategy for Fortune e-50 company. Assessed acquisition targets, strategic partnerships, and equity investment opportunities; led acquisition integration teams. Managed business relationships and corporate communications, articulating strategy to partners, press, analysts, and customers. Directed rebranding initiative and… Show more $200M enterprise software applications provider to financial services organizations worldwide As Director, Corporate Development, I contributed to corporate strategy for Fortune e-50 company. Assessed acquisition targets, strategic partnerships, and equity investment opportunities; led acquisition integration teams. Managed business relationships and corporate communications, articulating strategy to partners, press, analysts, and customers. Directed rebranding initiative and strategy for community banking product. • Forged strategic alliance, distribution, and porting agreement with IBM. • Negotiated $10M agreement with California-based OEM account aggregation provider. • Seamlessly integrated 30-member staff and $50M in assets as leader of acquisition transition team. • Directed re-branding initiative and strategy for community banking product. • Prepared business unit for divestiture by establishing independent corporate entity, including creation of employee stock option plan in cooperation with CEO. • Oversaw $1M equity investment in startup including participation in quarterly board meetings. Show less $200M enterprise software applications provider to financial services organizations worldwide As Director, Corporate Development, I contributed to corporate strategy for Fortune e-50 company. Assessed acquisition targets, strategic partnerships, and equity investment opportunities; led acquisition integration teams. Managed business relationships and corporate communications, articulating strategy to partners, press, analysts, and customers. Directed rebranding initiative and… Show more $200M enterprise software applications provider to financial services organizations worldwide As Director, Corporate Development, I contributed to corporate strategy for Fortune e-50 company. Assessed acquisition targets, strategic partnerships, and equity investment opportunities; led acquisition integration teams. Managed business relationships and corporate communications, articulating strategy to partners, press, analysts, and customers. Directed rebranding initiative and strategy for community banking product. • Forged strategic alliance, distribution, and porting agreement with IBM. • Negotiated $10M agreement with California-based OEM account aggregation provider. • Seamlessly integrated 30-member staff and $50M in assets as leader of acquisition transition team. • Directed re-branding initiative and strategy for community banking product. • Prepared business unit for divestiture by establishing independent corporate entity, including creation of employee stock option plan in cooperation with CEO. • Oversaw $1M equity investment in startup including participation in quarterly board meetings. Show less

    • Senior Product Marketing Manager & Director of Business Development
      • 1995 - 1999

      $80M enterprise software applications provider. As Senior Product Marketing Manager & Director of Business Development, I managed complete product lifecycle, including requirements development, go-to-market strategy, launch, competitive analysis, marketing collateral, sales forecasts, packaging, and pricing for multiple releases. Drove early sales through engagement with sales teams and prospective buyers. Analyzed market & increased revenue by leading expansion into new market… Show more $80M enterprise software applications provider. As Senior Product Marketing Manager & Director of Business Development, I managed complete product lifecycle, including requirements development, go-to-market strategy, launch, competitive analysis, marketing collateral, sales forecasts, packaging, and pricing for multiple releases. Drove early sales through engagement with sales teams and prospective buyers. Analyzed market & increased revenue by leading expansion into new market segments. • Created one of the first web-based banking products on the market, growing retail, small business, electronic banking and bill payment (EBPP) lines of business from $0 to $30M over three years. • Secured $1M in add-on product revenue by leading negotiations with strategic customer. • Honored with President’s Club Award for outstanding performance. Show less $80M enterprise software applications provider. As Senior Product Marketing Manager & Director of Business Development, I managed complete product lifecycle, including requirements development, go-to-market strategy, launch, competitive analysis, marketing collateral, sales forecasts, packaging, and pricing for multiple releases. Drove early sales through engagement with sales teams and prospective buyers. Analyzed market & increased revenue by leading expansion into new market… Show more $80M enterprise software applications provider. As Senior Product Marketing Manager & Director of Business Development, I managed complete product lifecycle, including requirements development, go-to-market strategy, launch, competitive analysis, marketing collateral, sales forecasts, packaging, and pricing for multiple releases. Drove early sales through engagement with sales teams and prospective buyers. Analyzed market & increased revenue by leading expansion into new market segments. • Created one of the first web-based banking products on the market, growing retail, small business, electronic banking and bill payment (EBPP) lines of business from $0 to $30M over three years. • Secured $1M in add-on product revenue by leading negotiations with strategic customer. • Honored with President’s Club Award for outstanding performance. Show less

    • Sr. Product Manager, Call Center Applications
      • 1993 - 1995

      $80B worldwide provider of call center and telecommunications systems. Oversaw product lifecycles and enhancements, as well as teams of internal product managers and external developers. Liaised with national user group and corporate finance department. • Co-created U.S. Patent #5,825,869 algorithm for call center skills routing. Authored business case that secured $4M for initial product development. Managed multiple releases from conception to launch.

    • Advisory Sales Engineer
      • 1987 - 1993

      $80B worldwide provider of call center and telecommunications systems.

Education

  • Northeastern University - Graduate School of Business Administration
    MBA, High Technology
  • State University of New York College at Plattsburgh
    BS, Computer Science/Mathematics

Community

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