Experience

INGEUS UK LIMITED

• United Kingdom
• Human Resources Services
• 1 - 100 Employee

• Restart Advisor

  • Nov 2021 - Present

  • Helping people get back to work. • Managing a caseload of between 60 and 90 participants. • Building effective and positive relationships daily • Challenging participants to identify and overcome any potential barriers. • Providing employment training and developing workshops as required. • Meet all monthly performance targets and key performance indicators • Meet Commissioner Customer Service Standards by ensuring contractual compliance requirements are met through quality and effective notes and actions • Required to communicate, persuade, influence, and listen to participants. Show less



Carer's Network

• Hospitals and Health Care
• 1 - 100 Employee

• Trustee

  • Jul 2019 - Present

  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term objectives, providing the charity with strong and sustainable organizational leadership. • Facilitated migration of all the office-based systems to remote working during COVID019. • Maintained impartiality and objectivity during meetings and decision-making. • Planned and oversaw meetings in accordance with governing documents. • Provided recommendations to the board of directors on the group's effectiveness, actions, and future plans. • Facilitated decision-making by building consensus and developing solutions. Show less



None

• 700 & Above Employee

• Full Time Carer

  • Feb 2017 - Feb 2021

  • Supported my mother who has since died from Alzheimer’s Disease. • Supported my mother who has since died from Alzheimer’s Disease.



Telappliant.com

• Senior Deployment engineer

  • 2007 - Jan 2017

  • Systems Integration: Databases CRM etc., • Product Testing and Usability Studies • Developing and Provisioning Asterisk Solutions and Asterisk Distributed Systems • Product Development • Unified Communications • Contingency and Disaster Recovery Systems • Legacy Systems Upgrades • Linux System Configuration, Networking and Bash Scripting. • The regular Planning and Implementation of customer migrations from PSTN to VOIP. • Required to Source and Implement new products as per customer requirements. • Responsible for Feasibility Testing and Proof of Concepts • Led and managed Multi-Skilled Teams as appropriate to achieve customer objectives. • Responsible for gathering requirements, documenting requirements, analyzing and validating requirements, and managing customer expectations as appropriate. • On a regular basis required to liaise with internal and external departments suppliers and individuals to produce High Level and Low-Level Documentation. • BT Interrupt Testing and System Load Testing • Ensured System documentation was both up to date and accurate. • Provisioning POTS, PSTN, ISDN, Redcare and Feature Lines as per customer requirements. • Liaising with the customer network administrators to ensure the successful go-live of systems. • First and second point of contact for system or network-related issues. • Troubleshooting VOIP issues: i.e. quality of service and other network issues as appropriate. • System upgrades and decommissions. • Technical Pre-Sales • Technical Training as required. Show less



Community Technology

• IT Support Engineer

  • Jan 2007 - Jul 2007

  · Customer Support Windows 98, 2000, and XP · Remote Support via Email, Telephone, SSH, VNC and Remote Desktop · Linux System Administration and Networking using Centos, Redhat and Debian · Asterisk, Trixbox PBX VOIP Telephony Installation and Configuration · Windows Small Business Server 2003 Installation and Configuration · Wireless Networks Setup and Maintenance · Windows and Linux Integration and Setup using Samba Public Domain Controller, Roaming Profiles and Network Mapping. · Automated Printer Identification using Login Scripts · Implementing CUPS Print Servers and Network Scan to Email functionality · Automated System Backups using Rsync and SyncBack · Structured Cabling Network and Telephone · Hardware installation and maintenance · System Cloning, and Network Installs · System Migration · General Network and System Troubleshooting Show less



Smart1 Ventures Limited

• System Support Engineer

  • Mar 2004 - Apr 2006

  · Customer Support for Windows 98, 2000, and XP users · Linux System Administration using Redhat and Debian · Asterisk PBX Telephony installation and configuration · Windows and Linux Networking and General Troubleshooting · Hardware installation and maintenance · Customer Support for Windows 98, 2000, and XP users · Linux System Administration using Redhat and Debian · Asterisk PBX Telephony installation and configuration · Windows and Linux Networking and General Troubleshooting · Hardware installation and maintenance



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Telecoms Engineer

  • Mar 2001 - Mar 2004

  · Multi Skilled: cabling aboveground, underground and Internally · PSTN and ADSL telecoms installation. · PSTN and ADSL Fault Finding, Diagnosis and Repair · Visiting Customers and providing Customer Service · Remote Working via Wireless Network · Multi Skilled: cabling aboveground, underground and Internally · PSTN and ADSL telecoms installation. · PSTN and ADSL Fault Finding, Diagnosis and Repair · Visiting Customers and providing Customer Service · Remote Working via Wireless Network