Charles Zakaria

Field Support Engineer at Strategic Security Solutions NC
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Contact Information
us****@****om
(386) 825-5501
Location
Sanford, North Carolina, United States, US
Languages
  • English -

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Credentials

  • DSX Certified Technician
    DSX Access Systems, Inc
    Oct, 2021
    - Sep, 2024
  • C-Cure 9000 System Installer/Maintainer
    Software House Access Control + Event Management
    May, 2021
    - Sep, 2024
  • OSHA 30-Hour Construction Safety and Health
    Occupational Safety Health Administration
    Nov, 2020
    - Sep, 2024
  • G Series/B Series Professional Training (US/CANADA)
    Bosch
    Mar, 2018
    - Sep, 2024
  • Complete View 20/20 Video Management System
    Salient Systems
    Nov, 2020
    - Sep, 2024
  • Milestone Certified Integration Technician
    Milestone Systems
    Jul, 2020
    - Sep, 2024
  • Symmetry Essentials Associate Level
    AMAG Technology
    May, 2020
    - Sep, 2024
  • LenelS2 Certification
    LenelS2
  • Technical Certification
    Feenics

Experience

  • Strategic Security Solutions NC
    • Field Support Engineer
      • Nov 2020 - Present

      Senior support technician acting as the local technical resource for the installation, subcontractor teams and sales team for complex implementations and projects. Serve as primary resource for remote subcontract installation teams for out of state and out of country implementations. Review electronic security projects as needed (pre and post sales). Support Project Managers and field technicians on large or complex projects. Work with end users, installation teams, and design engineers to develop sequence of operations for complex solutions. Support Design Engineers and sales with solutions and designs. Oversight and review of device schedules and drawings for designs. Support field service technicians with difficult service calls. Support projects with system programming, troubleshooting assistance and commissioning assistance. Assist PMs with IT coordination and network implementation. Provide support, guidance and instruction on implementation of integrated systems and custom database integrations. Perform new technology evaluations and tests. Assist PMs with system commissioning support. Training and mentoring new technicians. Perform customer training.

    • Senior Installation Technician
      • Aug 2017 - Nov 2020

      Senior Installation technician responsible to install and configure mid-size to complex access control, CCTV and intrusion systems. Responsible for implementation of integrated security systems with advanced functions. Served as on-site job foreman and project manager for larger projects. Led installation crews of up to 10 technicians and subcontractors. Responsible for quality, safety, scope adherence and customer satisfaction for assigned projects

    • Installation Technician
      • Nov 2016 - Aug 2017

      Installation technician responsible to install and configure small to midsize access control, CCTV and intrusion projects. Responsible for timely and quality installations. Responsible for light service calls, inspections and programming of small to mid-size systems.

  • Banfield Pet Hospital
    • United States
    • Veterinary Services
    • 700 & Above Employee
    • Veterinary Assistant
      • May 2015 - Mar 2018

      Front line customer service representative responsible for processing and updating veterinary patient records. Coordinate multiple veterinarian doctor’s appointment schedules and managed workflow. Answered phones and performed post procedure follow up calls to clients. Assisted veterinarian doctors in surgical, examination and lab procedures. Front line customer service representative responsible for processing and updating veterinary patient records. Coordinate multiple veterinarian doctor’s appointment schedules and managed workflow. Answered phones and performed post procedure follow up calls to clients. Assisted veterinarian doctors in surgical, examination and lab procedures.

  • Comforcare Home Care
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • CNA
      • Apr 2014 - Apr 2015

      Responsible for the safety, comfort and well being of hospice clients under my care. Provided basic care to clients, as well as supported them in daily activities. Observed and documented vitals of client. Responsible for the safety, comfort and well being of hospice clients under my care. Provided basic care to clients, as well as supported them in daily activities. Observed and documented vitals of client.

  • Kroger
    • Germany
    • 1 - 100 Employee
    • Deli/Bakery Assistant Manager
      • Aug 2009 - Mar 2014

      Responsible for supervising and management of up to fifteen employees. Manged the scheduling of the work force. Performed regular quarterly, semi-quarterly, and annual inventories. Placed inventory requisitions through Kroger centralized distribution network. Responsible for supervising and management of up to fifteen employees. Manged the scheduling of the work force. Performed regular quarterly, semi-quarterly, and annual inventories. Placed inventory requisitions through Kroger centralized distribution network.

Education

  • West Johnston High
    High School Diploma, General Ed
    2006 - 2009
  • Sheridan High School
    TRANSFERRED, GENERAL EDUCATION
    2004 - 2006

Community

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