Experience

AssureCare LLC

• United States
• Software Development
• 200 - 300 Employee

• Software Developer

  • Feb 2020 - Present

  - Develop, test and implement new software features. - Create unit tests for features as they are developed. - Clearly and regularly communicate with management and technical support colleagues. - Develop, test and implement new software features. - Create unit tests for features as they are developed. - Clearly and regularly communicate with management and technical support colleagues.



Tech Elevator

• United States
• Education Administration Programs
• 700 & Above Employee

• .Net Student

  • Sep 2019 - Dec 2019

  Attended a 14-week .NET coding bootcamp learning how to develop dynamic web-based software systems using the .NET programming language and platform including: - Object-Oriented Programming: C#, .NET - Web Application Development: HTML, CSS, JavaScript, ASP.NET MVC, IIS Express, Vue.js - Database Programming: ADO.NET, Table Design, SQL, MS SQL, E/R diagrams - Development tools and techniques: Agile, Unit Testing (MS Test), TDD, Git Bash, Visual Studio 2017 Attended a 14-week .NET coding bootcamp learning how to develop dynamic web-based software systems using the .NET programming language and platform including: - Object-Oriented Programming: C#, .NET - Web Application Development: HTML, CSS, JavaScript, ASP.NET MVC, IIS Express, Vue.js - Database Programming: ADO.NET, Table Design, SQL, MS SQL, E/R diagrams - Development tools and techniques: Agile, Unit Testing (MS Test), TDD, Git Bash, Visual Studio 2017



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2016 - Jul 2019

  Handled product support for various clients; improving customer experience by examining claims/warranties and provided support for claims system for providers. Resolved customer complaints and handled escalated callbacks. Coached fellow agents through policy and system issues. Able to fill in gaps in the training materials provided, saving time waiting on reply from the client and allowing supervisors to be specific about current issues in their communication with the client. Relied upon for handling work outside of other agent’s responsibilities that the client needed done but didn’t have any training for. Show less



Karl Truman Law Office

• United States
• Law Practice
• 1 - 100 Employee

• Paralegal Assistant

  • Jan 2014 - Jul 2015

  Progressed cases by: Contacting medical providers to manage retrieval of medical and billing documents for cases. Sending out HIPAA authorizations and document requests medical providers. Trusted with delivering legal documents to courthouse for filing. Began as intern and was hired because I was great at retrieving the documents the paralegal case managers needed so they could focus on legal research and client interaction necessary for the cases. Progressed cases by: Contacting medical providers to manage retrieval of medical and billing documents for cases. Sending out HIPAA authorizations and document requests medical providers. Trusted with delivering legal documents to courthouse for filing. Began as intern and was hired because I was great at retrieving the documents the paralegal case managers needed so they could focus on legal research and client interaction necessary for the cases.