Experience

Doubleknot

• Software Development
• 1 - 100 Employee

• Customer Solutions Consultant

  • Jan 2023 - Present

• Implementation Specialist

  • May 2021 - Present

  •Managed SaaS implementation projects for new nonprofit customers •Focused outcome on a high NPS/CSAT score and project completion in timely manner •Built event and reservation modules for zoos, museums, and scout camps •Remote installation of POS system •Trained new and existing clients on hardware and software



Red Pepper Software

• United States
• Software Development
• 1 - 100 Employee

• Qualtrics Project Manager

  • Aug 2019 - Dec 2020

  Pleasant Grove, Utah •Implemented Qualtrics CX projects for new and existing clients •Provided training, guidance, and best practices for Qualtrics platform •Built surveys, reports, and dashboards based off of experience and operational data •Website feedback, closed loop ticketing



Weave

• United States
• Software Development
• 700 & Above Employee

• Implementation Specialist

  • Jul 2017 - Mar 2019

  Lehi Utah •Managed onboarding SAAS projects for small business and enterprise customers •Implemented difficult software and phone services for dental and opto customers •Worked with BD and internal systems to create new processes to better customer experience •Met timelines set and set customer up for success •Assisted customer with installing software and phones via remote connection •Trained customers on new software •Seamlessly handled escalations and worked across teams to resolve… Show more •Managed onboarding SAAS projects for small business and enterprise customers •Implemented difficult software and phone services for dental and opto customers •Worked with BD and internal systems to create new processes to better customer experience •Met timelines set and set customer up for success •Assisted customer with installing software and phones via remote connection •Trained customers on new software •Seamlessly handled escalations and worked across teams to resolve issues •Promoted to Sr. Onboarder after six months Show less



Henry Schein One

• United States
• Software Development
• 700 & Above Employee

• Second Level Technical Support Representative

  • Apr 2016 - Jul 2017

  American Fork, UT •Provided thorough support and problem resolution for customers on myriad products •Facilitated installation, testing, upgrade, and migration of new software •Trained customer staff on utilizing all facets of the Dentrix suite of programs •Handled customer escalations or more difficult technical issues