Service Sales Representative - Fire Protection

• Jul 2021 - Present

National Account Specialist/Coordinator

• Feb 2020 - Jul 2021

Account Executive, Service Department

• Dec 2019 - Feb 2020

New business development and account management. AIM Services is a Fire Life Safety Systems services company offering Inspection & Testing, Maintenance & Repairs, Monitoring and Installation of Fire Alarm Systems for commercial properties. New business development and account management. AIM Services is a Fire Life Safety Systems services company offering Inspection & Testing, Maintenance & Repairs, Monitoring and Installation of Fire Alarm Systems for commercial properties.

Fire Inspector / Field Technician Supervisor

• May 2018 - Nov 2019

• Supervise a team of 5 technicians to ensure 100 + local K-12 schools remained in compliance with all Fire Life Safety Codes • Inspect buildings and structures to identify potential fire hazards and locate fire code violations• Ensure buildings are equipped with fire control equipment, including fire extinguishers• Conduct inspections onsite and recommend actions to bring properties into compliance• Check for accumulations of combustible material, electrical wiring problems, and inadequate or non-functional fire exits and test fire protection systems• Ensure buildings are in accordance with appropriate laws, codes, ordinances, regulations, and standards• Work side by side with Journeyman Fire Sprinkler/Alarm Inspectors and Technicians • Prepare and maintain inspection documentation and records• Perform Quality Assurance Audits on work performed by technicians throughout the Southern California region Show less

Service Manager / Inside Sales Representative

• Aug 2017 - May 2018

• Managed field service and a call center team of 7 employees to provide optimum customer services• Developed a team of 20 field inspectors/technicians to deliver high-performance fire life safety systems maintenance and repairs• Promote company services and opportunities to existing and new clients to enhance and deepen customer relationships• Bid projects and jobs for commercial properties to secure new business• Developed workflow for the field service team• Assisted in goal setting, skill enhancement, and performance reviews activities for field service staffs• Investigated and resolved any issues resulting from substandard performance• Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails• Routed qualified opportunities to the appropriate sales executives for further development and closure• Conducted weekly sales & operations meetings to understand business performance and help resolve issues • Conducted performance evaluations for all department supervisors and key personnel as scheduled Show less

National Account Representative

• Oct 2015 - Aug 2017

• Customer Service Representative in a call center for over 200 national accounts • Managed large company accounts for the company and building relationships with key personnel • Networked within national accounts in order to secure all business opportunities • Held regular monthly meetings with internal stakeholders about key accounts • Oversaw all fire safety compliance issues and dispatched technicians to locations upon receipt of compliance issue notification • Managed fire alarm installation jobs and coordinated with members from other trades to ensure timely execution of labor Show less

New Student Coordinator

• Oct 2014 - Sep 2015

• Coordinated program that serviced over 9000 incoming UCLA students and 2000 new families • Assisted in the recruitment and selection process of a staff of over 90 New Student Advisors • Provided counselor training in fields of academic requirements and degree programs, student services, and personal issues and acted as a peer counselor to staff • Independently organized campus tours, registration and enrollment protocols, degree requirements, and a student panel presentation on campus diversity and sexual assault • Assisted in supervision of New Student Advising staff during academic counseling of new students • Acted as a liaison with numerous campus department contacts in the coordination of the above projects • Assisted the Director in maintaining the smooth flow of programming during the sessions Show less

New Student Advisor

• Apr 2014 - Apr 2015

• Provided academic counseling on behalf of the College and Undergraduate Education on first-year enrollment for the first quarter and into the first year • Delivered presentations to 5000+ incoming students regarding academic degree and requirements for UCLA • Advised and supported new undergraduates in curriculum, student services, and personal issues related to transitioning to the university • Planned and presented workshops to address student needs and interests • Facilitated group discussions (10-20 students) to students on topics ranging from the academic environment, student diversity, sexual violence, alcohol and substance abuse/sexual health, and student services at UCLA • Conducted presentations including extensive tours of campus and the City of Los Angeles • Provided guidance and assistance to students with a plan of study projection for financial aid appeals Show less

Air Photo Archive Assistant

• Sep 2012 - Jun 2014

• Researched and reviewed over 50,000 oblique aerial photographs of the Southern California region dated between 1929-1970 • Developed database to store and manage air photos available for client review • Consulted with 500+ clients regarding location identification and temporal analysis • Collaborated with students and faculty to implement photos into projects and presentations • Conducted remote research for clients interested in land use management and historical land use analysis • Researched and reviewed over 50,000 oblique aerial photographs of the Southern California region dated between 1929-1970 • Developed database to store and manage air photos available for client review • Consulted with 500+ clients regarding location identification and temporal analysis • Collaborated with students and faculty to implement photos into projects and presentations • Conducted remote research for clients interested in land use management and historical land use analysis

Supplemental Instructor

• Sep 2010 - Jun 2012

• Taught a class of 20-30 community college students in both Statistics and Physical Geography • Instructed students individually and in groups, utilizing various teaching methods. • Prepared interesting lesson plans to meet academic, intellectual and social needs, of students • Prepared, administer, and grade tests and assignments facilitating the evaluation of students' progress • Provided feedback to administrators and parent • Achieved a 100% pass rate among students who attended my tutoring sessions Show less