Technical Support Engineer

• Jul 2023 - Present

Network Operations Center Engineer

• Aug 2021 - Present

● Prepare daily detailed technical report, using google docs, excel sheet, etc. ● 24/7 Monitoring of online and offline solar systems, inverter faults, PV performance and warnings. ● Prompt response to inbound calls, emails and notify customers experience and operations team of possible faults/warnings experienced by customers and provide regular periodic updates. ● Conduct performance efficiency test on inverter twice daily and escalate to appropriate team for prompt evaluation. ● Overseeing Grid and solar systems, battery drainage, and faults timely escalation PV loss and alarm signals, faults to customer experience unit. ● Provide remote support for field engineers in troubleshooting alarms, warning faults and operational status to ensure proper resolution. ● Work with embedded unit to ensure components are functioning and properly installed. ● To consistently provide a high level of excellent customer service and support ensuring customer satisfaction. Show less

Data Entry Technician

• Feb 2021 - Feb 2021

Data Collection, Data Analysis and Data Entry Data Collection, Data Analysis and Data Entry

Engineering Technician

• Sep 2020 - Feb 2021

• Participated in coordinated routine general automation service, maintenance and repairs of plants generators, water pumps, elevators • Traced, Identifies, restored & replaced electrical faults and components within office complex as reported • Carried out preventive maintenance on office appliances and repaired damaged machines and installations • Ensure compliance to general service maintenance schedule routinely drafted • Provided technical support to staffs and technicians within office complex • Supervised junior colleagues assigned technical task. Show less

IT Support Technician

• Sep 2011 - Nov 2011

• Keep computer systems running smoothly and ensure bug free systems • Install and configure computer hardware, operating systems and software applications • Monitor and maintain computer systems and networks • Talk staffs through series of actions to help setup systems or resolve issues • Troubleshoot system and network problems, diagnosing and solving hardware or software faults • Providing remote technical support via internet or phone • Test replace new hardware technology parts and setup new systems • Support roll-out of new applications • Set up new users account and profiles and help deal with password issues • Maintain operating systems by repairing hardware and configuring software • Configures LANs and WANs cables and ports. Show less