Charles Spheshle Ngema

Consumer Relations Specialist at iContact BPO
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Contact Information
us****@****om
(386) 825-5501
Location
Randburg, Gauteng, South Africa, ZA

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Credentials

  • Artificial Intelligence and Machine Learning in Business
    Alison - Empower Yourself
    Jul, 2022
    - Nov, 2024
  • Diploma in Customer Service - Revised 2017
    Alison - Empower Yourself
    Jun, 2022
    - Nov, 2024
  • Diploma in Operations Management (Ops)
    Alison - Empower Yourself
    Jun, 2022
    - Nov, 2024
  • Introduction to Electrical Wiring Systems
    Alison - Empower Yourself
    Jun, 2022
    - Nov, 2024
  • Leadership Skills and Team Management
    Alison - Empower Yourself
    Jun, 2022
    - Nov, 2024
  • Maintenance and Troubleshooting for Electronic and Electrical Devices
    Alison - Empower Yourself
    Jun, 2022
    - Nov, 2024
  • Maintenance and Troubleshooting for Electronic and Electrical Devices
    Alison - Empower Yourself
    Jun, 2022
    - Nov, 2024
  • Maintenance and Troubleshooting for Electronic and Electrical Devices
    Alison - Empower Yourself
    Jun, 2022
    - Nov, 2024
  • Wiring Practice Essentials
    Alison - Empower Yourself
    Jun, 2022
    - Nov, 2024

Experience

  • iContact BPO
    • South Africa
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Consumer Relations Specialist
      • May 2022 - Present

    • Associate
      • Apr 2022 - Present

      Tweezerman TSC

  • SHAPIRO SHAIK DEFRIES AND ASSOCIATES
    • South Africa
    • Legal Services
    • 100 - 200 Employee
    • Debt Collector
      • Feb 2022 - May 2022

  • CCI Global
    • South Africa
    • Telecommunications
    • 700 & Above Employee
    • webchat sales
      • Oct 2015 - Feb 2021

    • Sales Representative
      • Oct 2015 - Feb 2021

      ● Retaining customers from leaving the business ● Arranging the transfer of the services to a new address ● Downgrade/upgrade packages ● Disconnecting services ● Providing mobile services ● Porting numbers ● Cancelling SIM cards ● Assisting new agents ● Volunteered as a trainer ● Took manager chats ● Acting manager for a grad bay team (new stuff)● Upgrading and downgrading packages ● Moving services from old address to a new one ● Suspending services ● Modifying packages ● Activating services ● Taking payments ● Online bookings ● My Account (self service) ● Promoting new products Show less

  • Remote offsite monitoring
    • IT Tech
      • Oct 2012 - Jan 2015

      System administrator System administrator

Education

  • Thekwini College
    National certificate vocational, Criminal Justice and Corrections
    2009 - 2011

Community

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