Experience

First Service

• United States
• Consumer Services
• 1 - 100 Employee

• Beach Club Spa Front Desk

  • Jul 2015 - Present

  - Greeting guests with direct eye contact and a smile, welcoming them to ASCENT SPA - Make guest reservations for spa services - Answer telephones in 3 rings and provide proper response (appointment booking, answer questions) - Receive payments for goods and services and properly account for all transactions and monies. Reconcile daily sales, deposits and receipts as outlined in Standard Operating Procedures and Protocols - Communicate and inform co-worker(s) of any and all pertinent information throughout shift and at shift close. - Handle and assist as needed with guest recovery and issues. Respond with management as directed. - Ensure proper coverage of desk when it is necessary to leave area Assist as needed with lifting and storing equipment, product displays and preparing for special events Show less



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Manager

  • Feb 2012 - Aug 2014

  - Managed a Staff of ten, responsible for a full service car wash, full retail market, and deliveries such as fuel. Responsible for performance management and payroll for the staff. - Ensure Client satisfaction at the car wash. Interior and exterior detailed services, with multiple wash service options, using a variety of cleaning equipment and products. - Management of all retail market customer service cashiers. - Vendor Management: responsible for placing orders to maintain a fully stocked market. Negotiated pricing, accepting deliveries, placement of specialty displays and overall stocking of the market. - Coordinate delivery with the fuel supplier to maintain adequate levels ensuring satisfactory availability of five fuel types for our customers. Show less