Charles Robert R. Diana
Client Relationship Manager at Archway.Finance- Claim this Profile
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Bio
Experience
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Archway.Finance
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Financial Services
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1 - 100 Employee
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Client Relationship Manager
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Feb 2023 - Present
Expert Client Relationship Manager at Archway Finance, a leading financial services company committed to empowering individuals and businesses to achieve their financial goals. Archway Finance specializes in providing a wide range of financial solutions, including investment management, wealth advisory, and customized lending services. Key Duties: 1️⃣ Relationship Management: Cultivate strong client relationships, providing personalized guidance on Archway Finance's financial solutions. 2️⃣ Financial Consulting: Offer tailored recommendations for investment management, wealth advisory, and lending options. 3️⃣ Operational Excellence: Ensure seamless execution of financial transactions and deliver exceptional customer service. Show less
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Paynamics Technologies Inc.
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Philippines
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IT Services and IT Consulting
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1 - 100 Employee
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Account Relationships Executive
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Feb 2012 - Jan 2023
- Develop and maintain strong relationships with key accounts, acting as the primary point of contact for their payment needs. - Collaborate with internal teams to ensure timely and accurate execution of account requirements, while identifying opportunities for upselling and cross-selling additional payment solutions. - Conduct regular account reviews to assess customer satisfaction and identify areas for improvement, leveraging feedback to enhance the overall customer experience. -Monitor market trends and competitor activities, providing insights and recommendations to optimize account strategies and drive business growth. -Serve as a trusted advisor to clients, providing expert guidance on industry best practices and offering tailored solutions to meet their specific payment objectives. Show less
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Education
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University of St. La Salle
Bachelor of Business Administration - BBA, Operations Management and Supervision