Computer Technician

• May 2020 - Present

- Run diagnostic and performance tests to identify failure. Verify customer reported defect. - Perform complete tear down on various electronic equipment to identify hardware failure. - Order replacement parts through electronic inventory management system. - Perform repairs, install replacement components and test whole unit using provided diagnostic procedures. Identification of cosmetic defects. - Perform operating system installations and software application recoveries. - Accurately document diagnosis and repair information in online repair tracking system. - Ensure that KPI expectations are achieved and adherence of all documented work instructions. Show less

IT Networking Support Technician

• Oct 2019 - Oct 2019

- Manage the network and IT infrastructure and determines root cause of high priority incidents to ensure they are prevented in the future. - Evaluate network performance issues including availability, utilization, installation, configuration, and testing of equipment. - Manage network users and network computers; Prepare Active Directory domain users and group policies. - Repair malfunctioning computers and equipment in classrooms; Prepare computer software and deployment; update computers with customized image; Service desktops computers, laptops, printers, routers, switches, firewalls. - Analyze systems faults by troubleshooting issues and running diagnostics tests on operating systems and hardware to detect and resolve problems. - Monitor Wi-Fi network for campus; Coordinate activities and issues with vendors or third parties as required. Show less

Electronic Computer Technician

• Mar 2019 - Oct 2019

- Install, maintain and repair business electronic equipment such as Laptops, Desktops, Servers and peripherals. - Assess, troubleshoot, repair, install or remove parts of computer systems, i.e. Lenovo and Apple products. - Load hardware test applications and install operating systems such as Windows and MacOS. - Inspect and quality test electronic equipment, components and assemblies using electronic test instruments, tools and equipment. - Diagnose & locate equipment faults; Adjust & align assemblies following equipment manuals & customer schematics. - Complete work flow reporting of equipment orders, test and maintenance reports; Used SCORE (inventory & ticketing system). Show less

NOC Engineer II/Analyst - Operations

• Dec 2015 - Mar 2019

- Handled management and support of Google Wi-Fi Stations or “Google Stations”; provisioning of APs (Cisco, Ruckus, Aruba, Mojo), Juniper switches via API (Python script) or manual provisioning. - Cisco, Ruckus & Mojo WLCs, Aruba Airwave management, monitoring & configuration; AP groups, WLAN IDs, failover of APs. - Performed operational tasks through the use of standard network element management systems, alerting systems, data dashboards, ticketing system (Zendesk) and protocols (i.e. SNMP, Syslog, etc.) for various vendors e.g. Cisco, Juniper, Aruba, Ruckus, Mojo, etc. - Handled troubleshooting of network related issues in Cisco and Juniper routers and switches; Cisco IOS CLI and Junos OS. - Identified operational changes with partner teams that are needed support, better performance and management of network elements or network services i.e. WAN networks; Worked with Google Cloud Platforms & services (Stackdriver, Cloud Pub/Sub). - Worked closely with Google teams and Google customers to support Wi-Fi networks for Google Station deployments. - Performed daily triage and escalation management that pertains to Google customer or networks. - Analyzed network data and determined requirements for triage, performance enhancements, and escalations. - Followed internal processes and customer process for proper resolution of network and service-related events. - Maintained highest level of engineering practices including: technical communication, process management, systems configurations, test documentation/execution, issue identification and resolution. Show less

Radio Access Network Optimization Engineer

• Apr 2014 - May 2015

Wireless Service Quality Management - Operational Services Readiness Engineer

• Sep 2012 - Apr 2014

Wireless Access and Transport Operations - Field Operations Engineer

• Nov 2010 - Sep 2012

Head Office and Field IT Engineer

• Aug 2009 - Sep 2010