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Charles Phoebus Magno

Customer Care Liaison at Pink Door Management

Contact Information

us****@****om

(386) 825-5501

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Location

Metro Davao, PH

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Customer Care Liaison
- Nov 2022 - Present
Involved acting as a bridge between the company and its clients. Responsible for addressing client inquiries and concerns, providing information on property management policies and procedures, and ensuring timely communication between clients and property managers. Assigned for managing client accounts. Focused on maintaining positive relationships with clients and ensuring their satisfaction with the services provided by the property management company. Involved acting as a bridge between the company and its clients. Responsible for addressing client inquiries and concerns, providing information on property management policies and procedures, and ensuring timely communication between clients and property managers. Assigned for managing client accounts. Focused on maintaining positive relationships with clients and ensuring their satisfaction with the services provided by the property management company.

Account Executive
- Aug 2022 - Present
Provides support for clients by learning about and satisfying their needs. Making cold calls or reaching out to prospects. Following up with prospects several times throughout the sales cycle to ensure needs are being met. Presenting and demonstrating the value of products and services to prospective buyers. Compiling and analyzing data to find trends. Developing sales strategies and setting quotas. Staying current on company offerings and industry trends. Maintaining a database of contact information. Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience. Handling complaints and negotiations. Show less

Account Executive
- Jun 2021 - Present
As a Client Success Representative at ADIA, my key responsibilities included monitoring bookings, conducting quality assurance checks, analyzing data, and identifying trends. I diligently monitored and managed bookings to ensure smooth operations and timely delivery of services to clients. I performed quality assurance checks on completed bookings to ensure compliance with company standards and policies, ensuring high-quality service delivery. I leveraged my analytical skills to analyze data, extract insights, and identify trends, which were used to inform decision-making and optimize processes. Through my attention to detail and data-driven approach, I contributed to enhancing operational efficiency and client satisfaction. As a vital member of the Client Success team, I played a critical role in fostering positive client relationships and delivering exceptional service. Show less

Customer Service Representative
- Oct 2021 - Feb 2023
Responsible for responding to customer inquiries and concerns through phone, email, or chat, providing information about our products, prices, and shipping options. Assigned to process orders accurately and efficiently, handling customer complaints to ensure they are resolved promptly and satisfactorily. Working closely with the shipping and production teams to ensure accurate and on-time order fulfillment, while keeping accurate records of customer interactions and transactions. Tasked to identify and escalate issues when necessary, provide feedback to the sales and marketing teams regarding customer feedback and trends, and stay up-to-date with product knowledge and company policies. Show less

Customer Service Specialist
- Jun 2021 - Feb 2023
Provides exceptional customer service by addressing customer inquiries, processing orders, and resolving complaints. Responsible for providing accurate information on the company's products and services, guiding customers in selecting the right mattress for their needs, and ensuring that all orders were processed accurately and efficiently. Expected to handle any customer complaints with empathy and professionalism, striving to find quick and satisfactory resolutions to their concerns. Provides exceptional customer service by addressing customer inquiries, processing orders, and resolving complaints. Responsible for providing accurate information on the company's products and services, guiding customers in selecting the right mattress for their needs, and ensuring that all orders were processed accurately and efficiently. Expected to handle any customer complaints with empathy and professionalism, striving to find quick and satisfactory resolutions to their concerns.

Sales Development Representative
- Mar 2022 - Jun 2022
Responsible for closing inbound business leads. At a high level, these leads are small business owners looking for phone service. Responsible for understanding exactly what they’re looking for, matching them to the appropriate Community Phone product, sending quotes and following up, negotiating, closing deals, and transitioning customers to the account manager. Responsible for closing inbound business leads. At a high level, these leads are small business owners looking for phone service. Responsible for understanding exactly what they’re looking for, matching them to the appropriate Community Phone product, sending quotes and following up, negotiating, closing deals, and transitioning customers to the account manager.