Charles Ngoo
Red Seal Journeyman Boilermaker at International Brotherhood of Boilermakers Lodge 146- Claim this Profile
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Topline Score
Bio
Credentials
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Cert Prep: Scrum Master
LinkedInJan, 2021- Nov, 2024
Experience
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International Brotherhood of Boilermakers Lodge 146
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Canada
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1 - 100 Employee
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Red Seal Journeyman Boilermaker
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Apr 2013 - Present
• Supervise crews working on various pieces of equipment for maintenance scopes. Equipment included heat exchangers, furnace burners, fin fans, towers and cokers. These were completed with zero incidents or injuries • Responsible for moving materials around the site, material shake out, organization, and sequence of installation • Ensuring continuous work coverage through proper manpower utilization • Coordination with the client on material movement and other logistics to avoid operational delays • Removed boiler casings, grades, handrails, manhole, and hole covers to facilitate access to boilers or other vessels for repair • Interpreted blueprints, sketches and specifications for each job • Maintained compliance with all safety procedures from both client and employer Show less
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TELUS Communications
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Telecommunications
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700 & Above Employee
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Client Service Representative
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Jul 2012 - Apr 2013
• Resolved 50+ Customer inquiries daily via phone, with duties including signing up new customers, managing customer accounts, presenting relevant product information, cross/up-selling and customer retention • Excelled in quick and efficient complaint resolution through active listening and pro-actively researching complicated cases to provide comprehensive service to customers • Thorough knowledge of advertised company products and services, including special discounts and pricing • Maintained accurate and current customer account data with manual forms processing and digital information updates • Educated clients on account services and resolved client inquiries regarding statement information and account balances • Maintained accurate record-keeping with proactive attention to client information updates • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty Show less
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TTEC
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Supervisor Rogers Outbound Campaigns
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Jan 2011 - Jun 2012
• Responsible for the management of two outbound project teams while maintaining high levels of professionalism, attaining key performance indicators and exceeding revenue targets • Conducted comprehensive reviews and analysis of project performance, proactively developing solutions for identified issues, establishing performance indicators • Facilitated and supported team meetings. Managed meeting logistics, including setting up conference calls • Updated and maintained project schedule as per customer requirements through effective interaction with the Project Director, Project Manager and other Project team leaders • Monitored key Project statistics using excel spreadsheets for financial reporting and incentive award • Actively listened to customers' requests, confirming full understanding before addressing concerns • Developed and implemented performance improvement strategies and plans to promote continuous improvement • Proved successful working within tight deadlines and a fast-paced atmosphere • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork Show less
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SAINSBURY'S SUPERMARKETS LTD
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London, England, United Kingdom
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Counters Supervisor
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Sep 2007 - Jan 2011
• Prepared material forecast and Inventory report to ensure critical material availability, especially during peak commercial seasons • Reviewed Inventory throughout the Supply Chain to ensure excess Inventory is not being created, resulting in reducing waste and shrinking by 75% • Developed supply plans and introduced procedures in line with business objectives to improve existing practices resulting in greater customer satisfaction and quality of food products • Re-designed storage and display space to support useful material handling and preserve product quality • Prepared and executed training development agenda ensuring a competent and highly motivated team • Continuously evaluated business operations to align workflows for optimal area coverage and customer satisfaction effectively Show less
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Fresh Del Monte
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United States
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Food and Beverage Services
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700 & Above Employee
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Inventory Coordinator
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Apr 2003 - Sep 2007
• Oversaw the implementation of Inventory control procedures and quality specifications for all materials received in the Project. • Forecasting and planning with local suppliers, purchasing and other departments within the Company on material inventory requirements, re-order levels and delivery schedules. • Administered material inventory in excess of $10 million. • Avoided stock-outs and excess stock by implementing and regularly inspecting an efficient daily stock card system, weekly stock counts, as well as executing quarterly stocking counts. Reconciled reported figures with the general ledger and resolved discrepancies. • Seamlessly coordinated the distribution of materials to their required locations within the expected time scale. • Provided analytical support to the organization in preparing, studying, evaluating and modifying contracts as well as vendor performance. • Managed Inventory project teams in twenty eight (28) locations with a combined labour force of one hundred and thirteen (113) persons Show less
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Education
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Brunel University London
Master's degree, Engineering Management -
Lagos State University
Bachelor of Science - BS, Chemical & Polymer Engineering -
NAIT (Northern Alberta Institute of Technology)
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