Experience

Winover Contact Center
• Brazil
• Financial Services
• 300 - 400 Employee
• Supervisor de cobrança

  • Sep 2023 - Present

Amor de cuca
• Sócio proprietário

  • Feb 2022 - Present


AlmavivA do Brasil

• Brazil
• IT Services and IT Consulting
• 700 & Above Employee

• Billing & Collections Supervisor

  • Jan 2020 - May 2021

  - Goal setting, measure performance and evaluate results - Oversee service activities focused on quality, ensuring good customer service - Apply performance reviews and provide feedback, and conduct meetings and trainings - Development of operational campaigns - Report Creation and Analysis - Experience in bank card collection - SLA and KPI analysis and object development - Goal setting, measure performance and evaluate results - Oversee service activities focused on quality, ensuring good customer service - Apply performance reviews and provide feedback, and conduct meetings and trainings - Development of operational campaigns - Report Creation and Analysis - Experience in bank card collection - SLA and KPI analysis and object development



FIS

• United States
• Information Technology & Services
• 1 - 100 Employee

• Billing & Collections Supervisor

  • May 2013 - Jan 2020

  - Goal setting, measure performance and evaluate results - Oversee service activities focused on quality, ensuring good customer service - Apply performance reviews and provide feedback, and conduct meetings and trainings - Development of operational campaigns - Report Creation and Analysis - Experience in bank card collection - SLA and KPI analysis and object development - Goal setting, measure performance and evaluate results - Oversee service activities focused on quality, ensuring good customer service - Apply performance reviews and provide feedback, and conduct meetings and trainings - Development of operational campaigns - Report Creation and Analysis - Experience in bank card collection - SLA and KPI analysis and object development



Atento Brasil

• Brazil
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operational training

  • 2009 - 2013

  - Training on sales and marketing techniques.billing techniques- Billing and technical support training application forTelefonica- Development of materials for various training- Development and people management

• Telecommunications Technical Attendant

  • Jan 2008 - Jan 2009

  - Technical support for business lines- Product sales- Operation support- Development of motivational sales campaigns