Experience

Roundabout Theatre Company

• United States
• Performing Arts
• 200 - 300 Employee

• Services Representative

  • Jan 2005 - Present

  Stellar communication, customer support, negotiation, and follow-up skills. Mature approach to maintaining and building client relationships.; Assist single ticket buyers and subscribers with all of RTC productions: ticket sales purchases, ticket exchanges, voucher purchases, and general information on each production via phone and internet from Administrative Office Log exchanges from subscribers in ticket services database Update ticket services database with current information on single ticket buyers and subscribers Work with Box Office Managers at all 4 RTC theatres Ticket reservation runs from Administrative Office to all 4 RTC theatres Assist Ticket Services Supervisor in opening office on Saturday mornings



Columbia Artists Management LLC (CAMI)

• Director of Contracts Administration

  • Oct 1991 - Present

  Company headed of contractual archives and current agreements including tracking, revisions, addenda and servicing Managed the cyclical renewal of company's management contracts and the terms of the same Oversaw the training and contracting functions of company-wide administrative associates Advised company executive teams and departments concerning contractual delinquencies, defaults, expirations Worked closely with database team to maintain, extract and update extensive records for data enhancements Maintained strong working relationships with corporate clients, promoters and their staff, event venues and facilities Was department representative at weekly communications operations meeting, focusing on best practices and policies



Columbia Artists Management LLC

• Contracts Administrator

  • Feb 1998 - Jul 2002

  Negotiated engagement contracts and screened booking inquiries for clientele, including The Boys Choir of Harlem, The Girls Choir of Harlem, and Conductor Robert KapilowDrafted and tracked the execution of all binding agreements between clients and presentersPrepared contract addenda for client and artist roster of 50Reconciled monthly financial statements to departmental records and clients' accounting representativesManaged the international visa application process for all working clientsMaintained change records and company communication with artists concerning contracted engagements

• Booking Agent Assistant to National Booking Director

  • Feb 1996 - Jan 1998

  Negotiated the booking and routing of high profile jazz artist tour of West CoastArranged all travel, accommodations, and other transportation for artists and attractions (ensembles of 5 to 100)Maintained client availabilities, the processing of engagement contracts, and the revision of addendums Coordinated company participation in national trade conferences including registration, booth management, hotel and flight arrangements, scheduling appointments, and organizing promotional events (Northeast, Southern Arts, Midwest, State of Michigan, CCA-Canadian Conference Association, and Western Alliance)

• Engagement and Tour Administrator

  • Oct 1991 - Jan 1996

  Analyzed logistics for touring attractionsMaintained and developed necessary working relationships with hotels, venues, facilities, local service providersResearched and negotiated high volume accommodations and availabilities for client groups including orchestras, opera companies, and other artist attractions