Experience

Burlington Telecom

• United States
• Telecommunications
• 1 - 100 Employee

• Service Support Coordinator

  • Sep 2011 - Present

  I oversee the day-to-day operations of the Helpdesk team at Burlington Telecom. Our main responsibility is to troubleshoot and resolve internet, video, and phone service issues on our fiber to the home network. I coordinate scheduling of service calls, as well as acting as a tier 2 escalation point for the team, and provide training to our Helpdesk and Installation teams.I am solely responsible for performing troubleshooting and repair of customer devices through our Computer Repair service. I also act as a first technical point of contact for our business customers, handling service change requests and assisting in managing our VoIP customers.



Pfizer

• Events Services
• 1 - 100 Employee

• Documentation Specialist

  • Apr 2009 - Mar 2010

  Worked as part of the Documentation Unit to review and edit study reports for clinical drug trials to submit to the FDA, as well as creating PDFs of the reports with proper links and formatting.Job ended in March 2010 due to the facility closing. Worked as part of the Documentation Unit to review and edit study reports for clinical drug trials to submit to the FDA, as well as creating PDFs of the reports with proper links and formatting.Job ended in March 2010 due to the facility closing.



SUNY Plattsburgh

• United States
• Individual and Family Services
• 1 - 100 Employee

• ResNET Helpdesk Technician

  • Aug 2006 - Aug 2008

  Job Duties included:Working at the helpdesk answering phone calls as well as servicing walk-in customers.Offering support for both faculty and student calls, either over the phone or faculty office visits.Diagnosing and repairing hardware and software as well as technical support for email, account access, and limited support for peripheral devices.Responsible for delivering and setting up new machines for faculty. Job Duties included:Working at the helpdesk answering phone calls as well as servicing walk-in customers.Offering support for both faculty and student calls, either over the phone or faculty office visits.Diagnosing and repairing hardware and software as well as technical support for email, account access, and limited support for peripheral devices.Responsible for delivering and setting up new machines for faculty.



Wyeth Pharmaceuticals

• France
• Real Estate

• Summer Intern

  • May 2004 - Aug 2005

  Worked as an Intern over the summers of 2004 and 2005, as well as over the winter break of 2004. Job duties included, data entry and other clerical work, as well as assisting on the processing floor with sampling during production studies. Worked as an Intern over the summers of 2004 and 2005, as well as over the winter break of 2004. Job duties included, data entry and other clerical work, as well as assisting on the processing floor with sampling during production studies.



Clarkson University

• United States
• Higher Education
• 700 & Above Employee

• Resident Advisor

  • Aug 2004 - Apr 2005

  Resident Advisor for a floor of approximately 50 students. Resident Advisor for a floor of approximately 50 students.