Experience

Petro West, Inc.

• United States
• Oil and Gas
• 1 - 100 Employee

• Service Tech & Petroleum UST, STP and UDC Inspector

  • Jan 2022 - Present

  Flagstaff, Arizona, United States



HouseMaster Home Inspections

• United States
• Real Estate
• 200 - 300 Employee

• Business Operations Manager

  • Apr 2017 - Apr 2020

  11629 S 700 E On a day-to-day basis I do the hiring of CSR's in a new call center in Draper, Utah. We provide amazing customer service to our own Housemaster franchises. In our Draper office I created all the training curriculum, quality guidelines, policies and procedures as well as run all Workforce Operations. This centralized location gives access to thousands real estate agents as well as home buyers to get a home inspection scheduled with the best home inspection company in the nation. I am in… Show more On a day-to-day basis I do the hiring of CSR's in a new call center in Draper, Utah. We provide amazing customer service to our own Housemaster franchises. In our Draper office I created all the training curriculum, quality guidelines, policies and procedures as well as run all Workforce Operations. This centralized location gives access to thousands real estate agents as well as home buyers to get a home inspection scheduled with the best home inspection company in the nation. I am in charge of coaching, staffing and making sure that our clients are having a world-class experience 24 hours a day, 7 days a week. Employees are both in Draper, Utah (1-4) in office as well as Manilla, Phillipines. Show less



Thumbtack

• United States
• Software Development
• 700 & Above Employee

• Account Support Manager

  • May 2016 - Jun 2017

  Draper, Utah With my accounts I managed the customers take professional expertise and marketing hello to boost their business; I always would then share best practices in marketing and sales for revenue growth and lower overhead. The best part is I get to help people make money and watch business grow while getting my internal peers thrive in the workplace. Whether its helping a Pro get there business started and growing or helping a customer get anything done. Currently leading the floor in… Show more With my accounts I managed the customers take professional expertise and marketing hello to boost their business; I always would then share best practices in marketing and sales for revenue growth and lower overhead. The best part is I get to help people make money and watch business grow while getting my internal peers thrive in the workplace. Whether its helping a Pro get there business started and growing or helping a customer get anything done. Currently leading the floor in satisfaction surveys and am looked to for team leadership on our big move to the new building. Daily I sit with other departments to learn about aspects of Thumbtack to integrate into Salesforce to continue to better our system management in creating efficient and effective tools for my peers. Show less



Netflix

• United States
• Entertainment Providers
• 700 & Above Employee

• Operations Supervisor

  • Dec 2014 - May 2016

  Salt Lake City, Utah Helped open the new Netflix Call Center while running Workforce Operations until we hired a manager for that group. Trained, hired and worked a rigorous schedule to exceed time deadlines. Managed 7 call center supervisors and up to 105 CS Representatives. Continuously up skilled employees to learn and complete netflix career progression classes weekly. Document and track performance of each individual of your team and go over weekly with my dad direct reports. Ensure my… Show more Helped open the new Netflix Call Center while running Workforce Operations until we hired a manager for that group. Trained, hired and worked a rigorous schedule to exceed time deadlines. Managed 7 call center supervisors and up to 105 CS Representatives. Continuously up skilled employees to learn and complete netflix career progression classes weekly. Document and track performance of each individual of your team and go over weekly with my dad direct reports. Ensure my team members deliver quality interactions to optimize our member experience. Service level goals have been exceed seven straight months. Hold weekly 1 on 1 meetings with each individual member of your team. Maintain operational systems through monitoring and making decisions. Knowledge, understanding, compliance, and enforcement of all guidelines and procedures relating to job duties. Be honest and enforce NetflixCS's culture and cast the shadow of a great leader. Responsible for your team’s performance and for motivating your team to exceed department goals and objectives. Accountable for all decisions, actions, and directives with respect to the supervisor’s job responsibilities. Follow up in a timely manner to ensure customer satisfaction. Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Maintain reasonable, consistent, and predictable attendance. Show less



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Workforce Management Analyst Ebay Inc/StubHub Customer Service

  • Jan 2013 - Dec 2014

  Draper, Utah My last duties were analyzing schedules to have successful team and center forecast meet our service level needs. Before that I worked on a team that has two great factions to it. I work around 60% of the time with Ebay Inc helping customers learn and understand how to be a successful shopper or seller on ebay. With Stubhub I help resolve critical customer service situations that provide urgent service to find good solutions. I have been working there perusing a Supervisor job in the future… Show more My last duties were analyzing schedules to have successful team and center forecast meet our service level needs. Before that I worked on a team that has two great factions to it. I work around 60% of the time with Ebay Inc helping customers learn and understand how to be a successful shopper or seller on ebay. With Stubhub I help resolve critical customer service situations that provide urgent service to find good solutions. I have been working there perusing a Supervisor job in the future or something in Project Management. Show less



Clearlink

• United States
• Advertising Services
• 700 & Above Employee

• Sales Representative

  • Mar 2010 - Nov 2012

  Greater Salt Lake City Area Top Sales Representative selling products and services (telecommunications and protection) all across the United States. Inbound Sales positioning sales leads into successful transactions. Won several awards for sales, attendance and overall workmanship. No 401k or long term benefits, left for better opportunities.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Supervisor // Workforce Management

  • Jan 2001 - Mar 2008

  West Valley City, Utah; Nashville, Tennessee Supervisor • Supervised a team of up to 15 employees including all human resource issues. • Developed team meetings to inform team members and train on new products and services. • Motivated team by implementing goals and rewards for successful outcome and first call resolution • Coached team members one-on-one to monitor work and provide constructive feedback. Sales • Interacted with customers to determine electronic service and equipment needs. • Informed customers… Show more Supervisor • Supervised a team of up to 15 employees including all human resource issues. • Developed team meetings to inform team members and train on new products and services. • Motivated team by implementing goals and rewards for successful outcome and first call resolution • Coached team members one-on-one to monitor work and provide constructive feedback. Sales • Interacted with customers to determine electronic service and equipment needs. • Informed customers of new products and services available for the best value. Trainer • Communicated with Resource Management to work individually with employee training. • Presented policies and procedures in a group format to new and existing employees. • Requested “nameless rankless” environment to request feedback of training information received. Project Manager • Local number portability exchange rate between carrier – Head of team working with Att ports coming into and from Verizon. Once successful on a percentage >98.5% project over. • Lead second project for 1,500 representative team transition from non customer facing duties to customer facing duties. Show less