Experience

Play Press Publishing

• Writing and Editing
• 1 - 100 Employee

• Owner|Writer|Editor|Designer|Marketer

  • Jan 2017 - Present

   Self-published author of "A Thin Line Between Love & Lust"  Editing, cover design, book formatting (both ebook and paperback), social media marketing  Currently seeking new stories to bring to life  Self-published author of "A Thin Line Between Love & Lust"  Editing, cover design, book formatting (both ebook and paperback), social media marketing  Currently seeking new stories to bring to life



Dakota Staffing, Inc

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Brand Ambassador

  • Feb 2016 - Present

   Represent various companies and organizations at conventions and events  Qualify and register event attendees and provide information and direction as needed  Have represented Cisco, Microsoft, Apple, MAGIC fashion shows, and many others  Represent various companies and organizations at conventions and events  Qualify and register event attendees and provide information and direction as needed  Have represented Cisco, Microsoft, Apple, MAGIC fashion shows, and many others



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Applecare Advisor

  • Oct 2009 - Feb 2015

   Diagnosed and troubleshot issues with various Apple products and services  Used research skills to provide effective solutions to new and emerging technical issues  Maintained exceptional customer service while resolving issues quickly and efficiently  Consistent top 10 ranking out of a pool of hundreds of AppleCare Advisors  Diagnosed and troubleshot issues with various Apple products and services  Used research skills to provide effective solutions to new and emerging technical issues  Maintained exceptional customer service while resolving issues quickly and efficiently  Consistent top 10 ranking out of a pool of hundreds of AppleCare Advisors



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Clinic Administrator

  • Mar 2008 - Oct 2009

   Maintained staff schedules and client records while providing good customer experience  Created e-mail newsletters to communicate with current and potential club members  Helped team boost club memberships to its highest point in two years prior to my hire  Maintained staff schedules and client records while providing good customer experience  Created e-mail newsletters to communicate with current and potential club members  Helped team boost club memberships to its highest point in two years prior to my hire



Network Masters / 911 Tech Alert

• IT Specialist

  • Jun 2004 - Mar 2008

   Wore many hats as store location’s manager, bookkeeper, receptionist, web designer, and janitor  Monitored results of various marketing strategies and implemented improvements when necessary  Installed, configured, and optimized personal computers and business networks  Went on to start my own computer repair service 911 Tech Alert  Wore many hats as store location’s manager, bookkeeper, receptionist, web designer, and janitor  Monitored results of various marketing strategies and implemented improvements when necessary  Installed, configured, and optimized personal computers and business networks  Went on to start my own computer repair service 911 Tech Alert



Dish Network

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Sales Representative

  • Feb 2002 - Jun 2004

   Field sales of Dish Network satellite cable packages  Consistently placed among top three representatives in monthly sales  Became a key representative at sales events in our district  Field sales of Dish Network satellite cable packages  Consistently placed among top three representatives in monthly sales  Became a key representative at sales events in our district