Experience

Houston ENT & Allergy

• United States
• Medical Practices
• 1 - 100 Employee

• Chief Executive Officer

  • Oct 2010 - Present

  Houston, Texas, United States Enhance working relationships among staff and physicians by providing visible, approachable, and impartial leadership. • Organize medical records and billing operations that comply with relevant rules, legislation, and standards while establishing optimal health coverage. • Generate monthly financial results to the board of directors while comparing job RVU overviews by the provider, clinic, and resource utilization. • Alleviate financial and organizational issues that arise through… Show more Enhance working relationships among staff and physicians by providing visible, approachable, and impartial leadership. • Organize medical records and billing operations that comply with relevant rules, legislation, and standards while establishing optimal health coverage. • Generate monthly financial results to the board of directors while comparing job RVU overviews by the provider, clinic, and resource utilization. • Alleviate financial and organizational issues that arise through entering high-risk value-based contracts. • Chair exploration meetings with leadership on contracting strategy and goals, including a thorough section-by-section analysis of contract terminology and conditions, as well as suggestions for modifications to terms and procedures. • Coordinate physician recruitment, retention, and retirement preparation while implementing a complete redesign of front/back-office staff training and advancement to boost patient throughput and treatment. • Architected a long-term plan for meeting health quality reporting measures, clinical data collection analytics, and reporting. Show less



MGMA Operations Conference

• Speaker, Increasing Care Access with Automated Patient Texting: A Patient Engagement Case Study

  • Apr 2020 - Apr 2020

  Patients demand quicker access to care, easy communication with their providers and higher quality outcomes. But in the largest U.S. metropolitan areas, patients are still waiting an average of 24 days to access care. Today’s new breed of mobile-first patient engagement technology is increasing patient access by helping providers fill empty slots in their schedules, optimize appointment availability, and keep patients engaged throughout their care journey. In this presentation, attendees will… Show more Patients demand quicker access to care, easy communication with their providers and higher quality outcomes. But in the largest U.S. metropolitan areas, patients are still waiting an average of 24 days to access care. Today’s new breed of mobile-first patient engagement technology is increasing patient access by helping providers fill empty slots in their schedules, optimize appointment availability, and keep patients engaged throughout their care journey. In this presentation, attendees will learn how Houston ENT & Allergy Clinic deployed new patient engagement technology that integrates with its EHR system to enable patient access via text messaging, and to get more patients to care with new automated processes that transform cancellations and referrals into confirmed visits. Show less



Houston HIMSS

• United States
• Hospitals and Health Care

• Speaker, Improving Financial Health of Your Organization and the Experience of Your Patients

  • Mar 2019 - Mar 2019

  MD Anderson, Houston, TX Raising deductibles and an increasingly challenging reimbursement environment have made it harder for provider organizations to maintain their financial health. In this session, attendees will hear a first-hand account of how one healthcare organization, facing inconsistent copay and balance collection rates, decided to automate the patient intake process. Chuck Leider will share how automating the tasks of intake and turning many of them over to patients helped Houston ENT & Allergy… Show more Raising deductibles and an increasingly challenging reimbursement environment have made it harder for provider organizations to maintain their financial health. In this session, attendees will hear a first-hand account of how one healthcare organization, facing inconsistent copay and balance collection rates, decided to automate the patient intake process. Chuck Leider will share how automating the tasks of intake and turning many of them over to patients helped Houston ENT & Allergy reach its target collection rate of more than 90% and give patients the privacy and flexibility they want. http://houston.himsschapter.org/event/lunch-learn-improving-financial-health-your-organization-and-experience-your-patients Show less



NextGen Healthcare

• United States
• Software Development
• 700 & Above Employee

• Consulting Healthcare

  • Oct 2008 - Oct 2010

  Houston, Texas, United States Consulting Healthcare Conducted needs assessments for clinics to measure the quality of their procedures and propose improvements where NextGen RCM/EMR/PM (revenue cycle/electronic medical records/practice management) tools could increase intended revenue and results. • Ensured seamless daily activities by enforcing personnel practices that are per relevant legislation that satisfy practice demands. • Developed ancillary programs, alliances, affiliations, and expansion plans to amplify… Show more Consulting Healthcare Conducted needs assessments for clinics to measure the quality of their procedures and propose improvements where NextGen RCM/EMR/PM (revenue cycle/electronic medical records/practice management) tools could increase intended revenue and results. • Ensured seamless daily activities by enforcing personnel practices that are per relevant legislation that satisfy practice demands. • Developed ancillary programs, alliances, affiliations, and expansion plans to amplify market share and financial position. • Provided support to clinic CEOs, C-level officers, and directors, as well as practice administrators, on the optimal method of enhancement. • Maintained practice policies and procedures, including holding routine staff meetings and addressing disputes and concerns. • Fabricated project plans for the most effective implementation of RCM, EHR, PM, Patient Portal, and Clearinghouse technologies. Show less