Experience

Elegant Furniture & Lighting

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Fulfillment Associate

  • Mar 2021 - Present



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Service Specialist

  • Sep 2019 - Sep 2020

  The Customer Service Representative I delivers a legendary Customer Experience while providing solutions and referrals for TD products and services to new and existing Customers. Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store Conducts needs-based conversations and offers financial solutions to meet our Customers' needs Makes quality referrals to appropriate partners Responsible for meeting individual performance metrics Responsible for making sound decisions and timely problem resolution Proactively reaches out to Customers to deepen relationships through needs-based conversations Performs a broad range of tasks of varying complexity and scope Participates in opening and closing Store procedures Opens accounts and related services Originates loan applications, prepares documents and conducts loan closings Show less



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Delivery Driver

  • May 2019 - Aug 2019

  Responsible for the loading and unloading of delivery truck. Perform vehicle inspection before and after every daily route. Secured all packages safely inside the truck to prevent damages. Maintained delivery log for pickup and delivery of products to various locations. Provide considerate and efficient pickup and delivery of customer packages Load truck with day's package. Map route for best delivery route. Deliver packages that are on the days manifest. Use handheld computer to document deliveries. Safely drive box truck on route Communicating with dispatch about pick-up and delivery times, delivery locations, and potential traffic issues that may delay the driver’s progress Ensuring that packages are properly stored in the truck’s cargo area to prevent damage during transport Following federal regulations regarding fuel efficiency, vehicle maintenance, and safe driving practices Transporting packages using a commercial truck that is specially designed to carry large freight loads over long distances Monitoring weather conditions to ensure safe driving conditions Maintaining records of deliveries made and time spent on duty Performing pre-delivery inspection of packages to ensure that they are properly labeled and undamaged Delivering packages to the recipients door or workplace by foot or automobile Communicating with customers to provide status updates on deliveries Show less



Beer heaven

• Philadelphia, Pennsylvania, United States

• Store Supervisor

  • Sep 2016 - May 2019

  Overseeing salespeople, cashiers, shelf stockers, and other employees. Managing finances and preparing an annual budget. Keeping records of expenditure, sales figures, and employee performance. Evaluating the supply and availability of stocks, and profit-margins. Implementing measures to avoid stock damages, theft, and wastage. Monitoring shelve stocks and product displays, and the general appearance of the store. Investigating market trends and offering products that would appeal to customers. Addressing customers' requests, comments, and complaints. Motivating employees to achieve targets. Training new staff members and scheduling shifts. Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Sales Associate

  • Mar 2016 - May 2019

  Provide superior customer service, placing heavy importance on brand experience and customer engagement/satisfaction Serve as the brand ambassador, developing and nurturing strong relationships with customers Learn customers’ needs and wants and personalize purchase opportunities to address them Meet sales projections, generate ongoing sales opportunities, and achieve company and individual KPI goals Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment Maintain updated knowledge on current products, pricing, and promotions Manage financial transactions and purchases using cash registers and appropriate software systems Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company Follow through on an exceptional customer experience by presenting customers with product promotions and sale opportunities as identified through conversation Develop and implement cross-selling strategies for appropriate products Assist customers with returns and exchanges Show less