Charles Krueger
Senior Sevice Desk Analyst at Strategic Data Systems (San Diego)- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Louisburg, Kansas, United States, US
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Experience
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Strategic Data Systems
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Sevice Desk Analyst
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Nov 2013 - Present
Senior Service Desk Analyst provides support for basic incident resolution and requests reported to the Enterprise Service Desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Show less
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Help desk Analyst
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Nov 2013 - Present
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Education
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2000 - 2008
National American Universty
BS in Microsoft Network Management w/emp Security, IT Network Security
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