Experience

USAA Auto Insurance

• United States
• Insurance
• 100 - 200 Employee

• Claims Examiner

  • Jun 2022 - Present

  Place outbound and take inbound calls to work with others in resolving their claims. Handle complex coverage and liability claims. Settle bodily injury claims. Self evaluation and coaching to ensure I am providing the best service for our members. Attend training and information sessions to continue to build my knowledge base. Offer sincere empathy to our members. Place outbound and take inbound calls to work with others in resolving their claims. Handle complex coverage and liability claims. Settle bodily injury claims. Self evaluation and coaching to ensure I am providing the best service for our members. Attend training and information sessions to continue to build my knowledge base. Offer sincere empathy to our members.



GEICO

• United States
• Insurance
• 700 & Above Employee

• Claims Supervisor

  • Jan 2022 - May 2022

  Manage a team of claims adjusters. Consistently coach and develop staff to ensure we are meeting the needs of our customers. Attend training sessions and seminars to increase overall production for the team. Effectively communicate updates and reinforce important topics to the team. Utilize coaching logs to monitor the progress of the team members.

• Claims Supervisor

  • Jan 2022 - May 2022

  Train, coach and develop a team of claims adjusters to meet the needs of our customers. Attend trainings, planning sessions, and meetings to enforce a diverse and inclusive work environment. Attend training sessions for continued self growth. Conduct coaching sessions with team members to ensure their continued success and growth.

• Claims Examiner

  • Apr 2017 - Dec 2021

  Handle complex coverage and liability files. Settle bodily injury clams. Work with attorneys to settle complex injury clams. Manage daily activities and claims in an effective time frame.

• Claims Examiner

  • Apr 2017 - Dec 2021

  Use investigative techniques and critical thinking to handle complex coverage and liability claims. Work with both represented and unrepresented individuals to settle bodily injury claims. Place inbound and receive outbound calls to assist customers in settling their claims. Attend training sessions to grow and develop my skills and knowledge.



Chase

• Netherlands
• IT Services and IT Consulting

• Assistant Branch Manager

  • May 2011 - Mar 2017

  Coach/Train/Develop Staff to ensure that branch is performing to meet it's goals. Assist Clients with their financial goals by listening to their needs/wants. Provide superior customer service to all clients by owning their issues from start to finish. Complete schedules for the entire branch. Perform monthly audits on branch to ensure we are compliant with current regulations. Coach/Train/Develop Staff to ensure that branch is performing to meet it's goals. Assist Clients with their financial goals by listening to their needs/wants. Provide superior customer service to all clients by owning their issues from start to finish. Complete schedules for the entire branch. Perform monthly audits on branch to ensure we are compliant with current regulations.