Senior Technical Support Analyst

• Sep 2022 - Present

Assists in and monitors of PC and network operations; in identifying and resolving problems. Installs, maintains and troubleshoots hardware and software. Troubleshoots and configures client network connectivity. Configures and troubleshoots smart phones. Assists in monitoring and problem resolution in network operations. Configuration and support of voice mail and electronic mail at the client level. Configures and installs computer workstation’s, peripherals and smart phones for all end users in the organization as well as third party contracted agencies. Enters and documents all pertinent data relating to the Work Order System as well as all other related IT processes. Assists in setup and programming of physical network connections from the workstation to the physical network access point. Diagnoses PC hardware, software and LAN technical malfunctions and provides repair or resolution. Researches new software and hardware products. Assists in providing inventory control for PC’s and other computing equipment or supplies. Support of Office Productivity Applications at a basic level. Maintenance of various printers and scanners. Sets-up, configures, tests, maintains, operates and troubleshoots audio and visual equipment.