Charles Hornsby
Technical Support, QA and Salesforce Administrator at Ampion, Inc.- Claim this Profile
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Bio
Richard Bleakley
I was Charles's manager during his time at Salesforce. The speed at which he was up to speed with the rest of the team was truly astounding. He has an ability to quickly pick up complicated concepts and a drive to use that to great effect. His customer communications were outstanding and he had an unrelenting drive to resolve customer issues. He is a motivated self-starter and was extremely easy to manage and never needed to be hounded to complete assigned tasks. I would gladly hire Charles and work with him again in the future and I know he'll be an incredible asset to whatever organization he's with.
Richard Bleakley
I was Charles's manager during his time at Salesforce. The speed at which he was up to speed with the rest of the team was truly astounding. He has an ability to quickly pick up complicated concepts and a drive to use that to great effect. His customer communications were outstanding and he had an unrelenting drive to resolve customer issues. He is a motivated self-starter and was extremely easy to manage and never needed to be hounded to complete assigned tasks. I would gladly hire Charles and work with him again in the future and I know he'll be an incredible asset to whatever organization he's with.
Richard Bleakley
I was Charles's manager during his time at Salesforce. The speed at which he was up to speed with the rest of the team was truly astounding. He has an ability to quickly pick up complicated concepts and a drive to use that to great effect. His customer communications were outstanding and he had an unrelenting drive to resolve customer issues. He is a motivated self-starter and was extremely easy to manage and never needed to be hounded to complete assigned tasks. I would gladly hire Charles and work with him again in the future and I know he'll be an incredible asset to whatever organization he's with.
Richard Bleakley
I was Charles's manager during his time at Salesforce. The speed at which he was up to speed with the rest of the team was truly astounding. He has an ability to quickly pick up complicated concepts and a drive to use that to great effect. His customer communications were outstanding and he had an unrelenting drive to resolve customer issues. He is a motivated self-starter and was extremely easy to manage and never needed to be hounded to complete assigned tasks. I would gladly hire Charles and work with him again in the future and I know he'll be an incredible asset to whatever organization he's with.
Credentials
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Salesforce Certified Platform App Builder Certification
SalesforceAug, 2022- Nov, 2024 -
Salesforce Certified Service Cloud Consultant
SalesforceOct, 2017- Nov, 2024 -
Salesforce Certified Administrator
SalesforceSep, 2017- Nov, 2024
Experience
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Ampion, PBC.
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United States
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Services for Renewable Energy
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1 - 100 Employee
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Technical Support, QA and Salesforce Administrator
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Nov 2020 - Present
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Shorelight
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United States
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Higher Education
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300 - 400 Employee
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Business Operations Analyst/Salesforce Admin
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Feb 2018 - Nov 2020
• Collaborate with Shorelight's internal development teams to address company/student impacting bugs and feature requests • Supporting Users across multiple platforms; such as internal employees and international agents by assisting with questions, escalations, and time management. • Analyze and address enhancements to internal CRM Salesforce for varying departments • Hands-on experience with the customization of Salesforce.com modifying/adding fields to standard objects, managing custom objects, creating reports and dashboards, using Process Builder and Workflows; Apex and Triggers • Responsibilities include Tier 2/3 support for in house built "Admissions Portal" website as well as internal CRM Salesforce. Analysis and QA on development features as well as current reported issues
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Salesforce
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United States
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Software Development
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700 & Above Employee
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Support Representative Intern
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Jul 2017 - Jan 2018
• Managed cases and issue resolution from initial customer reports through to solution implementation; coordinated with other departments and personnel to drive case closure within SLA requirements • Documenting troubleshooting and problem resolution steps and communicating them to customers • Hands-on experience with the customization of Salesforce.com modifying/adding fields to standard objects, managing custom objects, creating reports and dashboards, using Process Builder and Workflows; Apex and Triggers
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Education
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2017 - 2018
Year Up
Information Technology -
2014 - 2015
North Shore Community College
Computer Science
Community
