Charles Hoffman
Service Desk Analyst at DecisionPoint Corporation- Claim this Profile
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Topline Score
Bio
Michael Bell
Charles is a brilliant problem solver who excels in ambiguous situations. For the last two years Charles has been indispensable in the completion of large, complex projects. I've been consistently impressed with Charles ability to handle even the most challenging mechanical and electrical repairs - while making it look easy. Charles's proven dedication would make him an asset to any team.
Michael Bell
Charles is a brilliant problem solver who excels in ambiguous situations. For the last two years Charles has been indispensable in the completion of large, complex projects. I've been consistently impressed with Charles ability to handle even the most challenging mechanical and electrical repairs - while making it look easy. Charles's proven dedication would make him an asset to any team.
Michael Bell
Charles is a brilliant problem solver who excels in ambiguous situations. For the last two years Charles has been indispensable in the completion of large, complex projects. I've been consistently impressed with Charles ability to handle even the most challenging mechanical and electrical repairs - while making it look easy. Charles's proven dedication would make him an asset to any team.
Michael Bell
Charles is a brilliant problem solver who excels in ambiguous situations. For the last two years Charles has been indispensable in the completion of large, complex projects. I've been consistently impressed with Charles ability to handle even the most challenging mechanical and electrical repairs - while making it look easy. Charles's proven dedication would make him an asset to any team.
Credentials
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CompTIA Security+ ce Certification
CompTIAAug, 2022- Nov, 2024 -
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIAMay, 2022- Nov, 2024 -
CompTIA Network+
CompTIAMay, 2022- Nov, 2024 -
CompTIA Network+ ce Certification
CompTIAMay, 2022- Nov, 2024 -
CompTIA A+ ce Certification
CompTIAFeb, 2022- Nov, 2024
Experience
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DecisionPoint Corporation
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United States
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Information Technology & Services
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1 - 100 Employee
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Service Desk Analyst
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Aug 2022 - Present
Customer Service - 40% | System Admin - 60% Customer Service - Point of contact for regional staff IT issues. Assist onsite and remote staff daily with technical issues, including account creation and modification, troubleshoot VPNs, network connections, O365, and Cisco IP phones. Assist IT director with design and implementation of Linux machines. Server build outs. System Admin - Verify NTFS permissions for network file share. Splunk patch reporting and updating. Shared mailbox creation. Full disk encryption monitoring and configuration. New account creation. Image PCs through PXE for new employees. Show less
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Rush Enterprises, Inc
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United States
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Truck Transportation
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700 & Above Employee
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Technician 4
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Jun 2015 - Aug 2022
Diagnostics - 40% | Repair - 30% | Customer Service - 10% | Training - 20% Diagnostics - Determine root cause of failures. Scanned trucks for diagnostic data, followed troubleshooting trees to determine cause of failure Repair - Implemented recommended repair for failed components. Maintained 105% efficiency annually with repair times. Customer Service - Worked with customers on repair budgets, ensured full transparency with customers regarding cost. Effective communication with customers regarding cause of failure and estimated time to repair. Training - Guide and mentor green technicians on best repair practices, shop safety, and customer service. Show less
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Johnson Storage & Moving Co.
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United States
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Transportation/Trucking/Railroad
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100 - 200 Employee
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Fleet Service Technician
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Sep 2012 - May 2015
Diagnostics - 40% | Repair - 20% | Customer Service - 40% Diagnostics - Determine root cause of failures. Scanned trucks for diagnostic data, followed troubleshooting trees to determine cause of failure Repair - Implemented recommended repair for failed components. Maintained 105% efficiency annually with repair times. Customer Service - Worked with customers on repair budgets, ensured full transparency with customers regarding cost. Effective communication with customers regarding cause of failure and estimated time to repair. Show less
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Halliburton
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United States
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Oil and Gas
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700 & Above Employee
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Service Supervisor
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Jan 2011 - Sep 2012
Customer Service - 30% | Project Management - 35% | Leadership - 35% Customer Service - Communicated project status and completion estimates to clients. Issued purchase orders and invoices to clients. Communication and conflict resolution when the project was off target for completion. Project Management - Ensured each step of the project is on target and budget for completion. Communicated status to superiors. Adjusted timelines and processes as needed to maintain SLAs. Leadership - Monitored KPIs. Performed performance reviews. Ensured all staff was operating according to OSHA guidelines for safety. Employee conflict resolution. Onboarded new employees to job process and safety standards. Show less
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Education
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2021 - 2023
California Institute of Arts & Technology
Associate's degree, Network and System Administration/Administrator
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