Experience

Triple Bogey Brewing & Supply Co.

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Vice President of Sales

  • Sep 2016 - Present



Clevelands House Resort

• Team Lead

  • 2014 - Oct 2015

  Managing the staff and guest experienceEnsuring drink and food service is up to standardProblem solving with guests and employees when problems with service arose Managing inventory and stockReceiving and checking liquor deliveries Creating cocktail and beer listsManaging and controlling staff, and any issues arising within the employee group Managing the staff and guest experienceEnsuring drink and food service is up to standardProblem solving with guests and employees when problems with service arose Managing inventory and stockReceiving and checking liquor deliveries Creating cocktail and beer listsManaging and controlling staff, and any issues arising within the employee group



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Nov 2012 - Nov 2013

  During this year I worked as a Travel Consultant at Flight Centre MaroubraThis included;Effectively managing my own business (reaching and exceeding my cost of seat in the store)Being responsible for holidays and trips of families, couples, and business people alikeResponsibly handling and distributing large amounts of money from clients Meeting, exceeding and managing client expectationsManaging paper work, balancing client files, ensuring clients did not miss payment and booking deadlinesWorking alone, but also within the team in the shop, passing on messages, assisting other consultants with their clients if they were off or awayDealing with emergency changes when clients were in another countryManaging flight changes and cancelations for clients over seas or before departure Keeping up my customer service throughout their experience, from pre booking, booking, during their trip, and when they returnedManaging my projected profits for the business ahead of time, and transferring sales to the business at the End of the Month



The Langham Hotel Sydney

• Porter

  • Jun 2012 - Dec 2012

  The Langham Sydney (formerly The Observatory Hotel) is a 5 star boutique property located 5 minutes from the hear of Sydneys CBDHere I was responsible for the first meet and greet as guests pulled up to the hotel where guest recognition was very important, and thus had to remember our returning guests and exceed their expectations at all timesI was also responsible for the management and delivery of luggage and cars to rooms, and the front of the hotel when neededDuring the night, we were also security, maintenance, and room serviceWe were also the first call for many guests and their requests, comments and complaints, which required us to make bookings, or resolve an issues



The Four Seasons, Sydney

• Porter, Commissionaire, Supervisor

  • Mar 2009 - Jun 2011

  The Four Season Sydney is a large 500+ room, 5* hotel located in the heart of Sydney's CBD.Here I started as a porter for my Hotel School Placement, when that was completed they offered me a casual position so I could stay, and continue my studies.We were a very busy hotel, dealing with 2 hundred to 300 hundred check in's and out's per day (if not more), and as such, the Guest Services department was always a busy place to be.At first I started simply as a porter, responsible for the delivery of luggage, packages, etc to rooms, setting up board rooms, and the responsible driving of guests cars.I ended up being a stand in Commissionaire responsible for running the driveway, greeting guests as they pulled up, managing the driveway staff, ensuring limousine's were arriving on time and where up to standards, and taking responsibility for cars that were left on the driveway.I was also a stand in supervisor for the Porter desk, which meant I was responsible for the management of bell hops (start times, breaks, issues etc...) as well as the delivery of luggage to rooms when they became available, the delivery of packages, mail or anything that came through the desk. The Porter desk was also responsible for the safe keeping of luggage for guests as they left or were returning.During my time here we also worked with many of the Cruise ships that pulled into Sydney Harbour, with many of their guests staying with us during their time in Sydney, this required a lot of logistical work, with 300 to 400 rooms checking in and out on the same day, with 100's of pieces of luggage and guests valuables all under our responsibility. This was my first taste of a high stress, high responsibility environment and taught me a lot about staying calm to think clearly and manage the situation to the best of my abilities.