Customer Success Manager

• Jan 2022 - Present

Customer Success Manager - Mid Market-Enterprise

• Oct 2021 - Jan 2022

Partnering with Mid-Market and Enterprise clients to achieve and co-create value through modern selling and best practices. I have the privilege of being a change management coach with my clients as we partner together to roll out enablement plans for Sales Navigator. My greatest impact is made through aligning with customer business goals and building the bridge between Sales Navigator activity and ROI.

Customer Success Manager - SMB

• Nov 2019 - Sep 2021

Empowered customers to become modern sellers through Sales Navigator. I coached my clients on how to target the right buyers, how to understand key insights, and how engage with personalized outreach through Sales Navigator.

Client Relationship Manager

• Jul 2018 - Oct 2019

Served as a trusted advisor to my clients handling the commercial side of Sales Navigator and empowering teams to seamlessly integrate Modern Selling tactics into their workflow!

Client Relationship Manager

• Mar 2017 - Jul 2018

IBISWorld is a leading industry research provider. We support business decisions by providing independent industry intelligence and risk analysis. Our reports are utilized by professionals to better understand business operating risks, conditions, and opportunities of their clients and sectors, with the aim of building strategies to increase their revenue and market share. My role is to identify client needs and provide consultative support with the aim of satisfying research needs and adding value to their projects and processes. • Managing a book of business of over 100 clients, including Accounting firms, Business Valuation professionals, Consultants, M&A Advisors, Corporate Strategists, Marketing & Advertising firms, Investment Banks, Private Equity firms, Commercial Banks, Universities, Procurement Professionals • Educating clients on how best use IBISWorld products by providing webinars and in-person training sessions • Understanding clients industries and practices to provide information solutions • Delivering tailored membership solutions and negotiating yearly contracts and renewals • Identifying growth opportunities to improve clients’ business strategies and operations through the use of IBISWorld products • Establishing and maintaining strong business relationships with a portfolio of clients Show less

Account Manager

• May 2016 - Feb 2017

As an account manager at flok I was a highly motivated, focused, and efficient communicator that connects and builds relationships with owners and managers of local businesses. I also embodied the philosophy behind flok’s customer experience platform, striving to put the client first and build their business, while communicating the value of the platform in relation to the long term success of their local business. I maintained and exceeded monthly targets by closing deals, upselling, expanding existing accounts, and always surpassing KPI goals. Show less

Account Executive

• Dec 2015 - May 2016

I was able to cultivate and develop business relationships within designated sales territories. I drove the full sales cycle to attain new business: from making introductory calls, assess business goals through qualifying, working with business owners in Yelp’s platform and advertising packages, find solutions, negotiating, and closing the deal. Developed and managed book of business exceeding 8,000 accounts through Salesforce. I also maintained exceptional, daily prospecting statistics while achieving sales quotas. Show less

Associate Sales Executive Trainee

• Oct 2015 - Dec 2015

Within the ad space sales role I was able to build my book of business while learning all responsibilities associated with the role. Based on my success in the intense training program, I progressed into the executive role where I was able to maintain more accounts and generate more revenue. I graduated and excelled in Yelp Sales Training Program as one of the top 10 revenue producers in class.

Client Services Manager

• Sep 2014 - Jan 2015

Responsible for New Client Development and Managing Current Client Relationships. Developed and managed promotion plans. DataMatrix develops the most comprehensive and innovative suite of services for our client partners. I managed a team dedicated to providing best-in-class customer service and support to provide value and become an integral component to our client partners’ growth. Responsible for New Client Development and Managing Current Client Relationships. Developed and managed promotion plans. DataMatrix develops the most comprehensive and innovative suite of services for our client partners. I managed a team dedicated to providing best-in-class customer service and support to provide value and become an integral component to our client partners’ growth.

Sales Representative

• Apr 2014 - Aug 2014

This position requires a dynamic, professional, energetic, creative sales leader with a successful selling track record in collegiate, minor league and/or professional sports. This position represents the key sales roles within the framework of the D-League franchise structure, responsible for helping the franchise meet its financial goals while delivering the highest levels of customer service in our D-league market(s). I am responsible for driving sales for the Knicks D-League franchise and also for directly selling corporate marketing and combined premium/corporate marketing packages. Have personally developed a lasting partnership with the YMCA in our inaugural year guaranteeing community presence and a partnership for years to come. Show less

Retail Sales Associate

• Jun 2013 - Apr 2014

As a sales associate at Nordstrom I was able to improve sales for the company by maintaining customer relationships. Since I have been there, I have sold over $200,000 worth of merchandise maintaining the sales standards and visual standards of the department and the store. I engaged all customers offering expert advice and product knowledge to fit their needs by providing excellent customer service. I worked closely with a team of peers to maintain our department and make sure that our department had the largest percentage growth in the company as well as in the district. Show less

Retail Sales Associate

• Dec 2012 - Apr 2013

I supported the store management team in order to achieve a store environment that fosters creativity and employee development. I was personally responsible for monetary transactions within the store, efficiently and accurately operating the cash registers providing exemplary customer service. I was able to engage the customer by delivering a positive and friendly experience for the customer through conversation and service. I took responsibility for the department activities along with the department manager. I was able to work productively within the team and took the initiative to work with others toward a common collaborative goal. I assisted in the training and development of my peers. And I demonstrated proficiency in job knowledge in the register controls, shipment procedures and tasks, and fitting room guidelines. Show less

Intern

• Jan 2012 - May 2012

Helped out with fitivity's business operations and marketing efforts over a period of four months. Specifically, I was able to work one-on-one with fitivity's CEO and help him with his daily operations. Inbound marketing was a large aspect of the internship which included blogging, social media, and public relations. I had learned how to create a brand presence and identity online using various marketing methodologies. Helped out with fitivity's business operations and marketing efforts over a period of four months. Specifically, I was able to work one-on-one with fitivity's CEO and help him with his daily operations. Inbound marketing was a large aspect of the internship which included blogging, social media, and public relations. I had learned how to create a brand presence and identity online using various marketing methodologies.

Sales Associate

• Aug 2011 - May 2012

I was a team member of one of the most successful stores in the entire Finishline Company. As a sales associate, my duty was assisting customers, greeting and interacting with the guests, aiding the guests in finding shoe sizes, helping them solve any problems ,and answering any questions they may have. I also was responsible for helping with the gathering of shoes from the stock room and I helped with inventory maintenance, price adjustments, display setup, and cash register operation to finalize sales. I even made sure that the store was maintained and cleaned. There was strong emphasis placed on communication, interaction, team work, problem-solving and product knowledge in an ever evolving, fast-paced work environment. Show less

Sales Associate

• Nov 2010 - Mar 2011

Worked in footwear, home appliances, and jewelry providing premier services to all customers. I was responsible for assisting our buyers with their products, answering any associated questions, demonstrating the product, providing information and checkout or return services, and maintaining the visual appearance standards of the company. Worked in footwear, home appliances, and jewelry providing premier services to all customers. I was responsible for assisting our buyers with their products, answering any associated questions, demonstrating the product, providing information and checkout or return services, and maintaining the visual appearance standards of the company.

Unit Leader

• Jun 2008 - Aug 2009

As a unit leader, I understood that the position involves a combination of responsibilities, including advising students, organizing and implementing appropriate Unit Period Activities, assisting a teacher with paperwork and/or instructional tasks, supervising youngsters at lunch, and quite possibly serving as a supervisor on one of the buses by which Prep for Prep students are transported to and from classes at the Trinity School, as well as other tasks that might be deemed appropriate and necessary in the carrying out of the role of Unit Leader. This role was for the mature and older advisor familiar with the system and academic rigor, which has proven themselves by interacting with students, parents and teachers as well as showing a relatively high graduation rate among their advisees. In addition to the regular advisor duties of overseeing, the unit leaders are expected to interact with more students and are held to a higher level of accountability. Show less

Digital Media Services Assistant (Branch of Information Technology Services)

• Aug 2006 - May 2007

An ITS worker provides exemplary service in support of teaching and learning. We understood how important class time is for faculty and their students, so we provided an emergency classroom service whenever school was in session. We were contacted through a helpline and provided assistance over the phone and even in person, if necessary. We also helped the faculty who wanted to discuss issues regarding classroom technology, plan for the implementation of classroom technology into their curriculum, or request more information on available classroom technology. We provided such services as: Lecture recording, video production, class media projects, video journalism event coverage, media delivery to the classroom, live-streaming, poster printing, media equipment lending, media conversion (VHS to DVD | European video to US | Cassettes to CD | 35mm slides to digital images) Show less